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Probable Causes Solutions
The Wireless Adapter is not recognized by the device.
• Ensure that the USB port to which the Wireless
Adapter is connected is enabled. For details, refer
to the System Administrator Guide at www.xerox.
com/office/ALC81XXdocs.
• If extension cable is used, ensure that it is
attached to the Wireless Adapter correctly.
• Ensure that the correct Wireless Adapter is
installed. The compatibility of the Wireless
Adapter is dependent on the device model and
software version.
Degradation in performance has occurred. Check the wireless signal strength for the Wireless
Adapter. For details, refer to the System
Administrator Guide at www.xerox.com/office/
ALC81XXdocs. If the wireless signal strength is low,
do the following:
• Place the wireless router or Access Point (AP) in a
centralized location.
• Position the Wireless Adapter closer to the AP,
and ensure that the wireless router or AP is
located away from walls or large metal objects.
• Remove any physical obstructions between the AP
and the Wireless Adapter, and ensure that the
adapter is positioned away from walls or large
metal objects.
• Position the Wireless Adapter on the Xerox device
in direct view of the wireless router or AP.
• If applicable, consider upgrading the wireless
router or AP to a high-gain antenna that
transmits the wireless signals in one direction
only.
300
Xerox
®
AltaLink
®
C81XX Series Color Multifunction Printer
User Guide
Troubleshooting
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