S
OLVING
 P
ROBLEMS
6.17
6
Horizontal stripes
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove 
the cartridge and reinsert.
• The toner cartridge may be defective. Install a new toner 
cartridge. See “Installing the Toner Cartridge” on 
page 2.4.
• If the problem persists, the printer may require repair. 
Contact a service representative.
Curl
If the printed paper is curl or paper does not feed into the 
printer:
• Turn over the stack of paper in the input tray. Also try 
rotating the paper 180° in the input tray. 
Problem Solution