S
OLVING
 P
ROBLEMS
6.18
Troubleshooting Error Messages
When the printer experiences an error, the control panel will 
indicate an error message with the indicator lights. Find the light 
pattern below that matches the printer light pattern and follow 
the solutions to clear the error.
LED status legend
LED pattern Possible Problems and Solutions
Your system has some problems. If this 
problem occurs, contact your service 
representative. 
  LED 
lights red
• Paper jam occurs. To solve the problem, see 
“Clearing Paper Jams” on page 6.7. 
• The front cover is open. Close the front 
cover.
• The toner cartridge is empty. Remove the 
old toner cartridge and install a new one. 
See “Installing the Toner Cartridge” on 
page 2.4. 
• You pressed the     button while the 
printer is receiving data.
• In Manual Feed mode, there is no paper in 
the Manual Feeder. Load paper into the 
Manual Feeder. 
• If the printer is receiving data, the   
LED slowly blinks green.
• If the printer is printing the received data, 
the   LED blinks green fast. 
symbol for “light off”
symbol for “light on”
symbol for “light blinking”