Xerox versalink C7025

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1. Open the finisher transport cover.

2. Remove the jammed paper.

Note: If the paper is torn, remove all torn pieces of the jammed paper from the finisher.

3. Close the finisher transport cover.

Xerox

VersaLink

C70XX Color Multifunction Printer

User Guide

253

Troubleshooting

Main Page

Table of Contents3
Safety11
Notices and Safety12
Electrical Safety13
General Guidelines13
Power Cord13
Emergency Power off14
Telephone Line Cord14
Operational Safety15
Operational Guidelines15
Ozone Release15
Printer Location15
Printer Supplies16
Maintenance Safety17
Printer Symbols18
Environmental, Health and Safety Contact Information20
Getting Started21
Parts of the Printer22
Front View22
Duplex Automatic Document Feeder23
Internal Parts25
Rear View26
Finishing Options27
Control Panel31
Power Options34
Powering on the Printer34
Powering off the Printer35
Entering and Exiting Sleep Mode and Low-Power Mode35
Power Saver35
Accessing the Printer37
Logging in37
Convenience Authentication37
Smart Card37
Introduction to Apps38
Information Pages39
Printing Information39
Configuration Report40
The Embedded Web Server41
Accessing the Embedded Web Server41
Finding the IP Address of Your Printer41
Certificates for the Embedded Web Server42
Downloading the Configuration Report from the Embedded Web Server42
Using the Remote Control Panel Feature43
Installation and Setup44
Installation and Setup Overview44
Selecting a Location for the Printer44
Connecting the Printer45
Selecting a Connection Method45
Connecting to a Computer Using USB45
Connecting to a Wired Network46
Connecting to a Wireless Network46
Connecting to a Telephone Line52
Initial Printer Setup52
Configuring Airprint53
Configuring Google Cloud Print53
Installing the Software55
Operating System Requirements55
Installing the Print Drivers for a Windows Network Printer55
Installing the Print Drivers for a Windows USB Printer56
Installing the Drivers and Utilities for Macintosh os X56
Installing Drivers and Utilities for UNIX and Linux57
Installing the Printer as a Web Service on Devices57
More Information58
Customize and Personalize59
Customize and Personalize Overview60
Customizing or Personalizing the Home Screen61
Hiding or Showing an App on the Home Screen61
Rearranging Apps on the Home Screen61
Customizing or Personalizing the Apps62
Customizing or Personalizing the Feature List62
Customizing or Personalizing the Entry Screen62
Saving Presets63
Removing App Customization Using the Control Panel63
Customizing App Default Settings64
Removing Personalizations Using the Embedded Web Server64
Creating and Using 1-Touch Apps65
Creating a 1-Touch App65
Creating a Personal 1-Touch App65
Deleting or Hiding a 1-Touch App66
Using a 1-Touch App66
Xerox ® Apps69
Xerox ® App Gallery70
Xerox App Gallery70
Xerox ® App Gallery Overview70
App Gallery Account70
Logging into Your Xerox ® App Gallery Account71
Installing or Updating an App from the Xerox ® App Gallery71
Logging out of Your App Gallery Account72
Device73
Device Overview73
About73
Supply Status74
Billing and Usage Counters75
Reset to Factory Defaults76
Remote Services76
Address Book77
Address Book Overview77
Editing the Address Book77
Creating and Managing Favorites80
Jobs85
Jobs Overview85
Managing Jobs85
Managing Special Job Types86
Managing Jobs Using the Embedded Web Server89
Copy91
Copy Overview91
Making a Copy91
Copy Workflows93
ID Card Copy101
ID Card Copy Overview101
Copying an ID Card101
Email102
Email Overview102
Sending a Scanned Image in an Email102
Previewing and Building Jobs104
Scan to106
Scan to Overview106
Scanning to an Email Address106
Scanning to a User Home Folder107
Scanning to a USB Flash Drive108
Scan to Desktop109
Scanning to an FTP or SFTP Server109
Scanning to a Shared Folder on a Network Computer110
Scanning Images into an Application on a Connected Computer112
Previewing and Building Jobs114
Fax115
Fax Overview115
Sending a Fax117
Fax Workflows117
Server Fax124
Server Fax Overview124
Sending a Server Fax124
Sending a Delayed Server Fax126
Previewing and Building Jobs127
Usb128
USB Overview128
Printing from a USB Flash Drive128
Printing from a USB Flash Drive Already Inserted in the Printer129
Printbyxerox130
Printbyxerox Overview130
Printing with the @Printbyxerox App130
Printing131
Printing Overview132
Selecting Printing Options133
Print Driver Help133
Windows Printing Options134
Macintosh Printing Options136
UNIX and Linux Printing137
Mobile Printing Options139
Print Jobs141
Managing Jobs141
Printing Special Job Types141
Printing Features145
Selecting Paper Options for Printing145
Printing on both Sides of the Paper145
Xerox Black and White146
Print Quality146
Image Options146
Printing Multiple Pages to a Single Sheet147
Printing Booklets148
Using Special148
Printing Watermarks for Windows150
Orientation151
Advanced Tab152
Using Custom Paper Sizes153
Printing on Custom Paper Sizes153
Defining Custom Paper Sizes153
Paper and Media155
Paper and Media Overview156
Supported Paper157
Ordering Paper157
General Paper Loading Guidelines157
Paper that Can Damage Your Printer157
Paper Storage Guidelines158
Supported Paper Types and Weights158
Supported Standard Paper Sizes160
Supported Standard Paper Sizes for Automatic 2-Sided Printing162
Supported Paper Types and Weights for Automatic 2-Sided Printing162
Supported Custom Paper Sizes163
Paper Tray Settings164
Configuring Tray Settings164
Configuring Trays 3 and 4 of the Tandem Tray Module164
Configuring Tray 6165
Loading Paper168
Loading Paper in Trays 1-4168
Loading Paper in Trays 3 and 4 of the Tandem Tray Module172
Loading Paper in the Bypass Tray174
Loading Paper in Tray 6178
Printing on Special Paper180
Envelopes180
Labels187
Maintenance191
General Precautions192
Cleaning the Printer193
Cleaning the Exterior193
Cleaning the Interior194
Adjustments and Maintenance Procedures199
Color Registration199
Color Calibration200
Adjusting Paper Registration201
Adjusting the Altitude203
Supplies204
Consumables204
Ordering Supplies204
Recycling Supplies205
Toner Cartridges205
Routine Maintenance Items207
Replacing the Drum Cartridge207
Replacing Staple Cartridges in the Integrated Office Finishers207
Replacing Staple Cartridges in the Office Finisher LX211
Replacing Staple Cartridges in the Office Finisher215
Replacing Staples in the Convenience Stapler219
Emptying the Hole Punch Waste Container220
Managing the Printer224
Viewing the Meter Reading224
Printing the Billing Summary Report224
Moving the Printer225
Troubleshooting227
General Troubleshooting228
Printer Does Not Power on228
Printer Resets or Powers off Frequently228
Printer Does Not Print229
Printing Takes too Long230
Document Prints from Wrong Tray231
Automatic 2-Sided Printing Problems231
Printer Is Making Unusual Noises231
Paper Tray will Not Close232
Condensation Has Formed Inside the Printer232
Paper Jams233
Locating Paper Jams233
Minimizing Paper Jams234
Clearing Paper Jams236
Troubleshooting Paper Jams245
Clearing Finisher Jams248
Clearing Jams in the Integrated Office Finisher 9NX248
Clearing Paper Jams in the Integrated Office Finisher 2FA249
Clearing Jams in the Office Finisher LX250
Clearing Paper Jams in the Office Finisher252
Clearing Staple Jams254
Clearing Staple Jams in the Integrated Office Finisher 9NX254
Clearing Staple Jams in the Integrated Office Finisher 2FA256
Staple Jams in the Office Finisher LX258
Staple Jams in the Office Finisher263
Clearing Hole Punch Jams in the Office Finisher and the Office Finisher LX267
Print-Quality Problems268
Controlling Print Quality268
Paper and Media268
Solving Print-Quality Problems269
Copy and Scan Problems274
Fax Problems275
Problems Sending Faxes275
Problems Receiving Faxes276
Getting Help277
Viewing Warning Messages on the Control Panel277
Viewing Current Errors on the Control Panel277
Using the Integrated Troubleshooting Tools277
Online Support Assistant277
More Information about Your Printer278
A Specifications279
Printer Configurations and Options280
Available Configurations280
Features280
Options and Upgrades283
Physical Specifications285
Weights and Dimensions285
Total Space Requirements289
Environmental Specifications293
Temperature293
Relative Humidity293
Elevation293
Electrical Specifications294
Power Supply Voltage and Frequency294
Power Consumption294
ENERGY STAR Qualified Product294
Recycling Supplies295
Performance Specifications296
Print Speed296
B Regulatory Information299
Basic Regulations300
Energy Star300
Power Consumption and Activation Time300
Information300
Default Power Saver Settings301
Environmental Benefits of Duplex Printing301
Paper Types301
Regulatory Information for 2.4-Ghz and 5-Ghz Wireless Network Adapters301
United States FCC Regulations302
Canada302
Certifications in Europe303
Eurasian Economic Community Certification304
Germany304
Turkey Rohs Regulation304
Copy Regulations305
United States305
Canada306
Other Countries307
Fax Regulations308
United States308
Canada309
European Union310
New Zealand311
South Africa311
Safety Certification312
Material Safety Data Sheets313
C Recycling and Disposal315
All Countries316
North America317
European Union318
Other Countries320

Xerox versalink C7025 - Page 253

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