Recommended SolutionPossible CauseFault CodeFault Area
1. Fan the paper to eliminate pa-
per adhesion (especially in high
humidity or high temperature
environments).
2. Clean the Bypass Tray feed, re-
tard, and nudger rolls with a
damp cloth.
3. Replace feed rolls (feed, retard,
nudger); refer to Replacing the
Bypass Tray Feed Rolls for the
OHCF (Trays 6 and 7).
4. If problem persists, Call for ser-
vice.
Repetitive misfeeds or
multifeeds
078-105,
078-120,
078-125,
078-126,
078-127
Bypass (Tray
5)
Perform the following in this order:
1. Remove or clear any jammed
paper.
2. Replace and fan the paper in
tray.
3. Power Off / On the press.
4. If problem still persists, contact
the Customer Support Center.
Pre-registration sensor
jam during paper trans-
portation from Bypass
Tray
078-110
Gate sensor not turned
on fault during paper
transportation from By-
pass Tray
078-114
Perform the following in this order:
1. Remove or clear any jammed
paper.
2. Replace and fan the paper in
tray.
3. Replace the OHCF Feed Rolls;
refer to Replacing the Feed
Rolls for the OHCF (Trays 6 and
7).
Pre-registration sensor
jam; during paper
transportation, feed
sensor is not turned on
within period of time
paper is transporting
from tray
078-100,
078-101,
078-102,
078-103,
078-150,
078-151
Trays 6 and 7
Xerox
®
Versant
®
2100 Press10-16
User Guide
Problem Solving