Xiaomi Mi Robot Vacuum - Frequently Asked Questions (FAQ); Power, Charging, and Connectivity FAQs; Cleaning Performance and Battery FAQs

23
FAQ
Problem Type
It can’t turn on
It can't connect to Wi-Fi
Solutions
There is not enough power. Try turning the device on again aer recharging it on
the charging dock.
The Wi-Fi signal is weak. Please ensure that the unit is in an area with good Wi-Fi coverage.
It can’t charge
Power is not being provided through the charging dock. Confirm that both ends
of the charging dock’s power cable are inserted correctly. Clean the charging dock
coil and the unit’s charging contacts should there be an issue with the contact surfaces.
It can't recharge
There are too many obstructions around the charging dock.
Place the charging dock in a more open area.
There is a strange sound when the device is cleaning
Foreign objects may have become entangled with the main brush, side brush or
wheel. Stop and clean the device.
Execution Problems Turn the device off and then restart it;
The device’s cleaning has become less
effective or it leaves dust behind.
The dust bin is full. Clean the dust bin.
The filter is blocked. Clean the filter.
Objects may have become entangled with the main brush. Clean the main brush.
Scheduled cleaning does not occur
There is not enough power. The device will only start scheduled cleaning when it has
more than 20% power remaining.
Does consistently leaving the device on the charging
dock consume power?
Consistently leaving the unit on the charging dock will consume a very small amount
of power, and it is helpful for maintaining its optimal baery performance.
Does the device need to be fully charged for 16 hours
the first three times it is used?
Lithium baeries do not suffer from 'memory effects' and can be recharged at will.
There is no need to wait for 16 hours before using the device aer it is fully charged.