To Next PageTo Next PageWhat to do if Yale lock does not respond and the door is locked?
If your Yale lock isn't responding and you can't get in, the batteries might be low. Try replacing them. You can also use your mechanical key to unlock the door.
What to do if Yale lock does not respond but the door is open?
If your Yale lock isn't responding but the door is open: * Verify contact with the logo. * If keypad numbers are visible, check they respond when pressed. * Check the batteries are installed correctly (polarity) in the battery case. * Replace the batteries if they are dead. * Check that the keypad wire is fully connected and not pinched.
How to fix Yale lock when entry code will not register?
If your Yale lock entry code won't register: * If the low battery indicator is on, change the batteries. * Make sure your entry code is 4 to 8 digits long. * Don't use the same entry code for multiple users. * Enter the code within 5 seconds while the keypad is active.
What does it mean when my Yale lock responds 'Low Battery'?
When your Yale lock indicates 'Low Battery', replace all four (4) batteries with new AA Alkaline batteries.
What to do if Yale lock displays 'invalid code' error?
If your Yale lock displays an 'invalid code' error or times out, make sure you're entering a valid, previously programmed, 4 to 8 digit code. Also, if vacation mode is on, only an admin user can change it, so contact the admin.
Why does my Yale lock chime but the door won't open?
If your Yale lock chimes indicating code acceptance, but the door won't open, check for any foreign objects between the door and the frame. Also, check that the wire is firmly connected to the inside lock.
Why does Yale lock say 'Wrong number of digits'?
If your Yale lock responds 'Wrong number of digits', it means the digits you entered were either incorrect or incomplete. Re-enter the correct code followed by the check key.
How to fix Yale deadbolt that does not extend when locking with the keypad?
If the deadbolt on your Yale lock doesn't extend when locking the door with the keypad, rehand the lock through the Settings Menu.
Why does my Yale lock show no reaction and the lights dim?
If your Yale lock is on for a while, then shows no reaction and the lights dim, the batteries probably don't have enough power. Replace them.
Why my Yale lock operates, but makes no sound?
If your Yale lock operates but makes no sound, check in the Yale Access App to see if the Volume is set to off.
General| Lock Type | Deadbolt |
|---|---|
| Keypad | Yes |
| Power Source | 4 AA batteries |
| Key Override | Yes |
| Auto-Lock | Yes |
| Backup Key | Yes |
| Connectivity | Z-Wave |
| Remote Access | Yes |
| Battery Life | Up to 12 months |
| Finish | Satin Nickel, Polished Brass |
| Compatibility | Works with smart home systems |
Verify clearance between existing trim and deadbolt hole.
Determine door thickness to select the correct screw set.
Measure distance from door edge to center of bore hole.
Check the diameter of the hole on the face of the door.
Measure the diameter of the hole on the edge of the door.
Check the dimensions of the strike pocket on the door frame.
Identify the optimal position for the DoorSense sensor.
Install the DoorSense sensor on the surface of the door frame.
Install the DoorSense sensor using a flush mount method on the door frame.
Detects if the door is closed or open.
Codes used to unlock the door via keypad.
Automatically locks the door after a set time or when the door is closed.
Automatically unlocks the door when approaching.
Temporarily disables Auto-Lock.
Connects with other smart home brands.
Defines programming and entry codes for lock features.
Settings related to entry code hiding and verified access.
Configure alerts received from the Yale Access App.
Settings for auto-locking and auto-unlocking features.
Settings for volume, operating mode, keypad security, and locking.
Actions for when the lock is unresponsive or inaccessible.
Solutions for when the lock indicates acceptance but fails to operate.
Address issues with automatic unlocking functionality.
Steps to resolve issues with registering entry codes.
Solutions for invalid code errors or timeouts.
Troubleshoot when the deadbolt fails to extend with the keypad.
Check sound settings if the lock operates silently.
Solutions for deadbolt grinding or resistance during operation.
How to reposition the strike plate to align with the deadbolt.
Steps to ensure the deadbolt fully extends into the strike pocket.
Address resistance issues requiring door manipulation for alignment.
Interpret keypad alerts for low battery levels.
Understand keypad indicators for pairing success or failure.
Identify the alert for a jammed lock condition.
Interpret interior light indicators for low battery levels.
Understand the light indicator for Passage Mode.
Interpret lights for locked/unlocked states and pairing status.
