To Next PageTo Next PageWhat to do if my Yale lock is not responding and the door is locked?
If your Yale lock doesn't respond and the door is locked, try these solutions: * The batteries may not have enough power, so replace them. * Alternatively, use the mechanical key to unlock the door.
What to do if my Yale lock says 'Low Battery'?
If your Yale lock indicates a 'Low Battery' warning, replace all four (4) batteries with new AA Alkaline batteries.
How to fix a Yale lock that doesn't respond when the door is open?
If your Yale lock does not respond while the door is open, check the following: * Verify contact with the logo. * If keypad numbers are visible, check they respond when pressed. * Check the batteries are installed and oriented correctly (polarity) in the battery case. Replace the batteries if they are dead. * Ensure the keypad wire is fully connected and not pinched.
Why is my Yale lock entry code not registering?
If your Yale lock entry code will not register, consider the following: * If the low battery indicator is lit, change the batteries. * The entry code must consist of 4 to 8 digits. * The same entry code cannot be used for multiple users. * The entry code must be entered within 5 seconds (while the keypad is active), or the process will have to be restarted.
Why does my Yale lock say “invalid code”?
If your Yale lock displays an “invalid code” error or times out, make sure the entered code is a valid, previously programmed, 4 to 8 digit code. Also, check if vacation mode is on. If it is, only an admin user can change vacation mode; contact the admin.
Why does my Yale lock dim and then not respond?
If your Yale lock is on for a while and then shows no reaction with dimming lights, the batteries likely don't have enough power. Replace the batteries.
What to do if my Yale lock accepts the code but won't open?
If your Yale lock chimes, indicating code acceptance, but the door won't open, check for any foreign objects between the door and frame. Also, check that the wire is firmly connected to the inside lock.
Why does my Yale lock say “Wrong number of digits”?
If your Yale lock responds “Wrong number of digits”, it means the digits entered were incorrect or incomplete. Re-enter the correct code followed by the check key.
Why doesn't the deadbolt extend on my Yale lock?
If the deadbolt on your Yale lock does not extend when locking the door with the keypad, it might not have been handed properly. Rehand the lock through the Settings Menu.
Why does my Yale lock operate silently?
If your Yale lock operates but makes no sound, check in the Yale Access App to see if the Volume is set to off.
Lists all included hardware components for the lock installation.
Instructions for installing DoorSense using the surface mount method.
Details on operating the exterior keypad for the lock.
Details on operating the interior lock components.
Step-by-step instructions on how to unlock the door using the keypad.
Explains the DoorSense feature and its function.
Information on creating and managing entry codes for the lock.
Details on the automatic locking feature of the deadbolt.
Explains the feature that automatically unlocks the door upon approach.
How to enable and disable passage mode for extended periods.
How the lock integrates with other smart home brands.
Definitions related to programming and entry codes for the lock.
Definitions for security-related settings like hiding codes and verified access.
Definition of smart alerts and how to receive them from the app.
Definitions for automation settings like auto-lock and auto-unlock.
Actions for when the lock is unresponsive, door open or locked.
Troubleshooting steps when the lock accepts codes but fails to open the door.
Solutions for when auto-unlock functionality is not working.
Steps to take when an entry code cannot be registered or accepted.
Troubleshooting for invalid code errors or lock timeouts.
Solutions when the deadbolt fails to extend when locking.
How to reposition the strike plate to align with the deadbolt.
Steps to increase the depth of the deadbolt strike pocket.
Adjusting strike plates for alignment issues with the deadbolt and latch.
Indicates Low Battery Level 1 on the keypad.
Indicates Low Battery Level 2 on the keypad.
Indicates a Jammed Lock condition on the keypad.
Indicates a Failed Pair attempt on the keypad.
Indicates Low Battery Level 1 on the interior lock light.
Indicates Passage Mode enabled on the interior lock light.
Indicates the Unlocked state of the interior lock.
Indicates a Pairing Fail on the interior lock light.
General