Unit operates to allow access, but will not
automatically re-lock.
Check to see if Auto Re-lock Mode is enabled.
Disable Auto Re-lock Mode to lock the door (automatically).
If low battery indicator is lit (see below), change batteries *.
PIN codes will not register.
PIN codes must consist of 4 to 8 digits to register.
The same PIN code cannot be used for multiple users.
Registration/management of PIN codes is set by the authority of the Master Code, which is set first.
Contact the Master user.
User codes must be entered within 5 seconds (while touchscreen is active) or process will have to be
restarted.
Check or gear cannot be used as part of the PIN code.
Upon entering a PIN code and pressing key,
the unit displays ” invalid code” error or lock times
out with- out responding.
Lockout Mode is enabled.
Only the Master can enable/disable Lockout Mode.
Contact the Master user.
Upon entering a PIN code and pressing the
key, the red padlock icon appears and there are
different tones.
Check to see if the lock is set to Lockout Mode.
Setting/managing Lockout Mode is done through Master Code only. Contact the Master user.
The unit operates, but it makes no sound. Check to see if Silent Mode is enabled (see Feature #4).
The unit responds ” Low Battery” This is the alert to replace the batteries. Replace all four (4) batteries* with new AA Alkaline batteries.
Upon entering a PIN code and pressing the
key, the unit responds ” Wrong number of digits” .
The digits entered were incorrect or incomplete. Re-enter the correct code followed by the check
key.
* When batteries are replaced, Network Module locks have a real time clock that will be set through the User Interface (UI ); it is recommended to verify correct
date and time UI particularly those locks operating under Daylight Saving Time (DST).
** Network Module locks only
Hardware Troubleshooting
Cycle lock in both the locked and unlocked positions. If problems are found:
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