Troubleshooting
Read this first
If this product does not operate normally while you are using it, first check the following.
[Search tag] #Q01 Troubleshooting
(
Place both earphones back into the charging case and wait for at least 10 seconds, after which you
can first take out earphone (R) and then earphone (L).
(
Make sure that this product has been sufficiently charged.
(
“Charging the earphones”(p.9)
(
“Charging the charging Case”(p.10)
(
Update the firmware of this product to the latest version.
(
“Updating the firmware”(p.43)
(
Check the following items according to the trouble you are experiencing.
(
“Cannot connect”(p.31)
(
“Power will not turn on”(p.32)
(
“The product cannot be charged”(p.33)
(
“The product does not operate or play back”(p.34)
(
“No sound can be heard”(p.35)
(
“Sound can only be heard from one earphone”(p.36)
(
“Sound is not good or sounds strange”(p.37)
(
“The sound is distorted, noisy or choppy.”(p.38)
(
“Using only one of the earphones”(p.39)
(
“Resetting and initializing the product”(p.40)
30
Troubleshooting > Read this first
To Next Page
Loading...
