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NOTES: Star (*) will always back you up to the previous menu
Pound (#) will bypass a user’s personal greeting
You can check your voicemail and record and manage greetings through your Subscriber CommPortal.
LOG IN TO VOICEMAIL
From any internal extension:
• Press *99 and Press SEND Softkey
• Enter your 10 digit telephone number and press the # key
• Enter your password and press the # key
From any external telephone:
• Dial: 315-671-0031
• Enter your 10 digit telephone number and press the # key
• Enter your password and press the # key
COMMON VOICEMAIL COMMANDS
Main Menu
1 Listen to messages
2 Send a message to another user
3 Work with personal greetings
4 Mailbox settings
6 Set message type (voicemail/email/fax)
7 Switch Account (log into another account)
Listening to Messages
1 Repeat
2 Save
3 Erase
4 Reply
5 Send a copy
22 Save as new
# Next Message
TO LEAVE A MESSAGE FOR ANOTHER USER WITHOUT RINGING THE PHONE:
+ Press *99.
+ Enter extension number and press DIAL Softkey.
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone
+ Press TRANSFER Softkey, call automatically held.
+ Press *99 and enter extension number.
+ Press BTRANS Softkey.
Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative
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