Table of Contents
ix
Advanced Phone Features ....................................................121
Busy Lamp Field (BLF) ..................................................................................................... 121
BLF List ............................................................................................................................... 123
Call Recording .................................................................................................................. 125
Hot Desking ...................................................................................................................... 127
Intercom ............................................................................................................................ 128
Outgoing Intercom Calls .............................................................................................. 128
Incoming Intercom Calls .............................................................................................. 129
Using Intercom .............................................................................................................. 131
Multicast Paging ............................................................................................................... 131
Sending RTP Stream ..................................................................................................... 131
Receiving RTP Stream ................................................................................................... 134
Using Multicast Paging ................................................................................................. 135
Music on Hold ................................................................................................................... 137
Automatic Call Distribution (ACD).................................................................................. 137
Shared Call Appearance (SCA) .................................................................................... 139
Configuring SCA Feature on the IP Phone ................................................................. 140
Using SCA Feature on the IP Phone ............................................................................ 146
Bridged Line Appearance (BLA) .................................................................................... 152
Configuring BLA Feature on the IP Phone .................................................................. 153
Using BLA Feature on the IP Phone ............................................................................. 156
Messages .......................................................................................................................... 158
Short Message Service (SMS) .................................................................................... 158
Voice Mail ...................................................................................................................... 161
Message Waiting Indicator (MWI) ............................................................................. 162
Troubleshooting .....................................................................165
General Issues .................................................................................................................. 165
Display Issues ................................................................................................................... 165
Password Issues ................................................................................................................ 166
Call Issues ......................................................................................................................... 167
Headset & Handset Issues .............................................................................................. 167
Audio Issues ...................................................................................................................... 167
Log Issues .......................................................................................................................... 169
Reboot & Upgrade & Reset Issues .................................................................................. 172
Regulatory Notices ................................................................175
Service Agreements ........................................................................................................ 175
Limitations of Liability ...................................................................................................... 175
Safety Instructions ............................................................................................................ 175
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