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Instructions
ANSWERING A CALL (4 options):
• Pick up the handset.
• Press the
Headset
key
• Press the
Speaker
key – OR-
• Press the soft
Answer
key
PLACING A CALL (2 options):
• Pick up the handset, press
Headset
,
or
Speaker
key
• Dial number, and then press the
Send
soft key
PERSONAL HOLD & RESUME
Holds call on your handset only.
• While on an active call press the
Personal Hold
key located on the
right side of the phone.
• Press the same
Hold
key to resume
the call before picking up the
handset.
• Call can also be resumed by pressing
the soft key labeled
Resume
.
UNIVERSAL OR PARK HOLD
Holds call on all handsets.
• To place an active call on
Hold 1
,
Hold
2
, or
Hold 3
press the
Park
soft key
located at the bottom of your display
screen.
• The phone will place the call on the 1
st
available universal holding positions
and announce the location.
• Call can be retrieved on any phone by
pressing the same
Hold 1, Hold 2,
or
Hold 3
key.
MULTIPLE CALLS
• Press the
Park
key to place your
current caller on hold. Then press the
soft
Answer
key to answer the
second incoming call.
• If you do not want to answer
incoming call press the
More
soft key
then select the
Reject
soft key. The
call will continue to ring on other
handsets. If call goes unanswered
the caller is sent to the “open for
business” voicemail greeting.
INTERCOM
• Dial 8 then the extension number,
then press the soft
Dial
key to use
speakerphone or pick up the handset
and speak to your coworker.
• The extension dialed will hear a
notification beep and then your
voice.
• If that extension is on an active call,
the phone will treat the intercom as
another incoming call which can be
answered, rejected, or ignored.
TRANSFERRING CALLS
• While on a live call press the
Transfer
key.
• The caller will be placed in a holding
pattern and begin hearing the hold
music.
• Dial the three-digit extension you
want to send the call to. (Note: A call
can also be transferred to a 10 digit
external number if sending to a cell
or home number.)
• If you want to talk to the person
receiving the transfer, wait for them
to pick up and explain that you will
be transferring a call.
• Press the
Transfer
key again to
complete the transfer.
• If the receiving party does not want
to accept the call, press the soft
End
Call
key and then the
Resume
soft
key to retreive the call.
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