TROUBLESHOOTING GUIDE
PROBLEMS SOLUTIONS
Status indicator does
not light when power
switch is on (I)
1. Check power connections from the printer to the outlet.
Printer is in dump
mode but nothing
prints after sending
file.
1. File does not contain a form feed code that will advance sheet. Press
the Feed button to print data in the printer’s buffer.
ASCII characters print
in place of expected
label art and bar
codes.
1. Printer may be in dump mode. Press the Feed button to reset to
normal operation.
2. Check serial port configuration using the Y command. See the EPL2
programmer’s manual.
Printing is uniformly
faded or poor quality.
1. Wipe the print head with the cleaning pen.
2. Adjust print speed/darkness in software or with programming.
3. Check the roll and verify that the media print surface is facing up.
4. Verify that the correct combination thermal transfer ribbon and
media are in use.
980358-001 Rev. B 11
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