37
Troubleshooting
Printer Status Indicator
11/15/10 HC100 User Guide 61207L-002 B
Flashing Yellow A forced eject of the media
cartridge is pending.
Release EJECT to allow the
printer to force eject the media
cartridge.
Rotating Yellow Fill The printhead reached temperature
fail safe mode.
Caution • The printhead
may be hot and could
cause severe burns.
Allow the printhead to
cool.
1. Turn the printer off (O).
2. Wait for the printhead to cool.
3. Turn the printer back on (I).
4. If the problem persists, repeat
steps 1 and 2 and then make
sure that the printhead cables
are connected properly.
5. If the problem persists after
checking the cables, contact
technical support (see
Contacts on page 11).
Steady Orange If the color lasts for more than
3 seconds, one of the following
conditions exists:
• The printhead is too cold.
• The printhead is too hot.
• The platen motor is too hot.
Wait a few minutes. If the platen
motor is causing the problem,
printing resumes when it cools.
If printing does not resume, do the
following:
Caution • The printhead
may be hot and could
cause severe burns.
Allow the printhead to
cool.
1. Turn the printer off (O).
2. Wait for the printhead to cool.
3. Turn the printer back on (I).
4. If the problem persists, repeat
steps 1 and 2 and then make
sure that the printhead cables
are connected properly.
5. If the problem persists after
checking the cables, contact
technical support (see
Contacts on page 11).
Table 6 • Lights and Light Sequences for Alert and Error Conditions (Continued)
Light or Light Sequence Meaning Action Required
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