Troubleshooting
Miscellaneous Troubleshooting
40
61207L-002 B HC100 User Guide 11/15/10
Miscellaneous Troubleshooting
Table 8 lists troubleshooting situations that are not necessarily shown by the status indicators.
Table 8 • Miscellaneous Troubleshooting
Problem Meaning/Action Required
Data is not printing on the first part of the
wristband.
You cannot print on the leading edge of each wristband.
Redesign your wristband format so that it fits in the
recommended print zone. See Wristband Print Zone
on page 24.
Data prints poorly on some sections of the
wristband.
Printing on uncoated areas, over holes, or over scores
affects print quality.
Redesign your wristband format so that it fits in the
recommended print zone. See Wristband Print Zone
on page 24.
The print darkness is unusually high. Because direct thermal media is sensitive to temperature,
this problem can occur in environments with high ambient
temperature and high relative humidity.
Use a lower darkness value while extreme high temperature
or humidity conditons exist.
1. Set the darkness mode to USER or RELATIVE. See
Select Darkness Mode on page 58.
2. Set the print darkness value to a lower value. See Adjust
Print Darkness on page 59.
Wristbands will not load from a particular
media cartridge.
The printer is not detecting the media cartridge.
Clean the smart card contacts on the media cartridge and the
pins on the media cartridge sensor (see Cleaning the Smart
Card Contacts and the Media Cartridge Sensor Pins
on page 52).
The media cartridge is damaged. This can occur if someone
pulls a wristband out of the media cartridge.
If you believe that the media cartridge was damaged when
you received it, contact your authorized Zebra reseller.
Otherwise, dispose of or recycle the media cartridge. To
order replacement media cartridges, see Contacts
on page 11.
The media cartridge is refurbished. Only Genuine Zebra™
supplies will work with your printer.
Dispose of or recycle the media cartridge. To order
replacement media cartridges, see Contacts on page 11.
Wristbands will not load from any media
cartridge.
The printer is not detecting the media cartridge.
Clean the pins on the media cartridge sensor (see Cleaning
the Smart Card Contacts and the Media Cartridge Sensor
Pins on page 52). If the problem persists, have the printer
repaired by a qualified service technician.
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