Zebra HC100 - Page 41

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Troubleshooting
Miscellaneous Troubleshooting
11/15/10 HC100 User Guide 61207L-002 B
Wristbands consistently jam or do not load
correctly.
The printer might not be detecting the black mark on the
back of the wristbands.
1. Replace the media cartridge.
2. If the problem persists with a different media cartridge,
have a qualified service technician check and possibly
replace the media sensor.
The printer will not eject the media cartridge.
1. Turn the printer off (O) and then back on (I).
2. If the problem persists, initiate a forced eject.
a. Press and hold EJECT for at least 6 seconds. The
printer status indicator turns yellow after 2 seconds
and flashes yellow after 6 seconds.
b. Release EJECT after the printer status indicator
flashes.
c. Press the upper cover release buttons to open the
printer’s upper cover and release the wristband.
d. See Media Cartridges on page 20 for information
on removing the wristband from the cartridge. Do
NOT pull the remainder of the wristband out of the
cartridge.
e. Close the upper cover.
3. If the problem persists, contact technical support (see
Contacts on page 11).
The printer overheats. Improper ventilation may be causing the printer to overheat.
Check that the printer has open spaces on all sides. The
printer should be on a flat, level surface. Do not place
objects on top of the printer.
Table 8 • Miscellaneous Troubleshooting (Continued)
Problem Meaning/Action Required