Support & Troubleshooting
The following portion of the manual will address some troubleshooting tips and
frequently asked questions.
For more comprehensive and updated support information, please visit the
Pivot’s support page at www.zmodo.com/support. Find the Pivot under the list
of available devices to access the Pivot support page.
We also offer a friendly, U.S.-based customer support team of product experts
who would love to help you. You can contact the dedicated Smart Devices
support team at:
Phone: 217-693-5706
Service Hours: Mon-Fri 8:00am – 8:00pm CST
Email: customerservice@zmodo.com
Setup
[Q] Do I need a mobile phone to set up my Pivot?
[A] Yes. The SmartLink setup is done through a mobile app that you will need to
download onto your iOS
®
(v.7.0 and up) or Android
TM
(v.4.0 and up) mobile
device. The ‘Zmodo’ app can be downloaded from Google Play
TM
or the App
Store
TM
.
[Q] How can I improve my WiFi signal?
[A] If you are having trouble setting up your Pivot, you may not have a strong
WiFi signal at the place of installation. In order to improve your signal strength,
you can:
1) Install a wireless repeater. A wireless repeater will repeat the wireless
signal from your router over a greater distance. Install a wireless repeater
close to your Zmodo device and connect the Zmodo device to this
repeater during the configuration process.
2) Move your wireless router closer to your Zmodo device. Find a suitable
location for your router that’s closer to your device.
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