[A] You can rotate your phone to view the live feed in landscape orientation, or
you can pinch and zoom while in live view to view closer details. If you’d like to
see in more detail, you can also log in to user.zmodo.com with your Zmodo user
account to view your Pivot from a computer.
[Q] The motion detection doesn’t seem to be working?
[A] In order to drastically reduce false alerts, Pivot uses a smart algorithm to
determine when motion detected is of importance or not. The smart motion
detection algorithms ensure that you receive useful information from your Pivot
so that you have the best user experience possible. Some types of motion that
the smart algorithms eliminate are:
• Motion detected when you’re constantly in the room. If you’re in the same
room as your Pivot for a long period of time, Pivot will be able to sense
your presence and it will not trigger a new motion alert.
• The motion detection algorithms will help eliminate alerts caused by
negligible objects like shadows.
For more information on motion detection, please visit the support page.
[Q] Can the Pivot follow you as you move?
[A] As of now, the Pivot cannot track movement. The Pivot can detect motion
using two methods. If motion is detected using the camera’s video feed, then
the Pivot will stand still and capture the motion that is in the Pivot’s field-of-
view. If the motion is detected using the microwave array built around its body,
the Pivot will rotate because the motion captured was outside of it’s field-of-
view.
!
Security & Privacy
Security is and has always been our priority. We spare no effort to protect your
privacy and security.
Encrypted Communication
To protect your privacy, Zmodo apps and the Pivot connect to the Zmodo
servers using bank-level AES 256-bit encryption and Transport Layer Security
(TLS). All video and pictures are secured with AES 256-bit symmetric-key
encryption. Only the customer can decrypt and view the video through approved
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