57TROUBLESHOOTING AND FAQS
Problem Possible causes Possible solution
Battery will
not charge
The battery or battery
charger is damaged.
Contact the dealer
where you purchased the
equipment.
The phone’s temperature is
below 32°F (0°C) or higher
than 113°F (45°C).
1. Move the battery to an
environment where the
temperature is within
operating range.
2. Allow time for the battery’s
temperature to return to
normal before attempting
to charge again.
Poor contact between the
battery and charger.
Check and clean all
connectors to ensure good
contact.
Unusually
short battery
life
Certain phone functions
consume additional battery
power, such as Bluetooth
and HAC mode.
Disable Bluetooth and/or
HAC mode if you are not
using these functions.
Weak network signal.
Power off the phone until
you reach an area with a
strong network signal.
Phone will not
power on
Battery is depleted. Charge the battery.
56 TROUBLESHOOTING AND FAQS
Troubleshooting and FAQs
Consult the following table for resolutions to common problems. If your
particular problem cannot be resolved using the information in the table,
take your phone to an authorized dealer or service center for assistance.
Problem Possible causes Possible solution
Poor reception The network signal is too
weak at your current
location, for example, in
a basement or near a tall
building.
Move to a location where
the network signal can be
properly received.
The network is busy or
overloaded.
Wait a few minutes and try
your call again.
Echo or noise
on the line
Poor connection. End the call and dial again.
Certain phone
features not
working
Cricket may not support
some of the features on your
phone.
Contact Customer Care at
1-855-246-2461 or dial 611
from your Cricket phone to
determine support for the
features.
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