8
Voice Related Problems
Symptoms Possible Problems/ Solutions
There is no dial tone.
Please wait for 1~2 minutes after the router is turned on.
If the SIG indicator is weak, you have no good RF reception. Change
the location of the router.
There is a prompt / phone alert
/ announcement as soon as I lift
the phone o the hook.
Make sure your nano-SIM card is inserted correctly and the PIN number
has been entered. If the PIN number has been entered incorrectly, you
need to enter the PUK code when prompted.
The line is noisy/distorted when I
lift the phone o the hook.
y
Remove any electrical appliance which is too close to the phone or
your device.
y
The cable or phone set might be faulty.
I hear a rapid engaged tone as
soon as I lift the phone o the
hook.
y
Put the phone on the hook and try again.
y
Please contact your service provider.
After dialing the last digit I hear
nothing/silence.After dialing the
last digit I hear nothing/silence.
When you have nished dialing you can press the # key or wait 4~8
seconds to connect the call.
Others
Symptoms Possible Problems / Solutions
The signal indicator does not
light.
This indicates poor reception. Try moving the device to another location
near the window.
Problems with the passwords.
y
For the default Wi-Fi connection password and the default password
of the 5G CPE management web page, please check the label on
the device.
y
If you have changed the passwords and forgotten them, you need to
restore the device to the factory default settings.
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