15
Troubleshooting
Internet Related Problems
Symptoms Possible Problems / Solutions
I cannot access the
Internet at all.
y
Please check your management settings.
y
Please wait 1~ 2 minutes for the router to
initialize.
y
Check your network indicators.
The download or upload
speed is very slow.
The speed is dependent on signal strength. Check
your signal strength and network type.
I cannot visit the 5G CPE
management web page.
y
Enter the correct IP address. You can view
the label on your device to get the default IP
address.
y
Only use one network adapter in your PC.
y
Do not use any proxy server.
I cannot establish the
Wi-Fi connection
between my device and
the client.
y
Make sure the Wi-Fi function is active.
y
Refresh network list and select the correct SSID.
y
Check the IP address to make sure your client
can obtain an IP address automatically in the
Internet protocol (TCP/IP) properties.
y
Type the correct network key (Wi-Fi password)
when you connect to the device.
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