53
Troubleshooting
Problem Suggested Solution
Can not estab-
lish the USB
connection
between your
device and PC
• You need to install the software. Run
the installation program in path of My
Computer > ZTEMODEM.
• If the driver of your device is abnor-
mal, please reinstall the software.
You need uninstall the software rst.
Can not es-
tablish the Wi-
Fi connection
between your
device and cli-
ent
• Make sure the Wi-Fi function is ac-
tive. Press the WPS button to enable
or disable Wi-Fi function.
• Refresh network list and select the
correct SSID.
• Check the IP address to make sure
your client can obtain an IP address
automatically in the Internet protocol
(TCP/IP) properties.
• Type the correct network key (Wi-Fi
password) when you connect to the
device.
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