Confidential and Proprietary Information of ZTE CORPORATION 42
9.Troubleshooting
Problem Suggested Solution
Can not establish the USB
connection between your
device and PC
1. You need install the software. Run the installation program in path
of My Computer > 4G Pocket Wi-Fi.
2. If the driver of your device is abnormal, please uninstall the software
on your PC first and reinstall it again.
Can not establish the Wi-Fi
connection between your
device and client
1. Make sure Wi-Fi function is active. Press the WPS button to
enable
or disable Wi-Fi function.
2. Refresh Wi-Fi network list and select the correct SSID.
3. Check the IP address to make sure your client can obtain an IP
address automatically in the Internet protocol (TCP/IP) properties.
4 Type the correct network key (Wi-Fi password) when you connect to
the device.
The client connected to the
device can not access the
Internet
1 Make sure your SIM card is available.
2 Change the location to find a place with good signal.
3 Check WAN Connection mode setting.
4 Contact with your service provider and confirm your APN settings.
Can not visit the webGUI
configuration page
1. Enter the correct address. The default address is http://192.168.0.1
or http://4glte.home
2. Only use one network adapter in your PC.
3. Do not use any proxy server.
About the password
1. For the Wi-Fi connection password, please check the label on the
battery compartment of your device.
2. For the webGUI configuration page password, the default password
is password.
3. If you changed the password, and forgot the new password. You
need to restore the device to the factory default settings.
For more assistance, please:
• Sending E-mail to mobile@zte.com.cn
• Visiting http://www.zte.com.cn
• Calling Service Hotline: +86–755–26779999
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