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Problem Possible Causes Possible Solution
PIN code
blocked
You have entered an incorrect
PIN code three consecutive
times.
Contact your service provider. If
the service provider provides the
nano-SIM card’s PUK code, use the
PUK code to unlock the
nano-SIM card.
Phone crashes,
reboots,
freezes, or
cannot be
powered on
Some third-party software is not
compatible with your phone.
Uninstall the software that may be
causing the problem.
Upgrade the phone software.
Reset the phone to factory status.
For Your Safety
Don’t make or receive
handheld calls while driving.
Never text while driving.
Keep your phone at least
10 mm away from your ear or
body while making calls.
Small parts may cause
choking.
Your phone can produce a
loud sound.
Avoid contact with anything
magnetic.
Keep away from pacemakers
and other electronic medical
devices.
Power o when asked to in
hospitals and medical facilities.
Power o when told to in
aircrafts and airports.
Power o when near explosive
materials or liquids.
Don’t use at gas stations.
Your phone may produce a
bright or ashing light.
Don’t dispose of your phone
in re.
To prevent possible hearing
damage, do not listen at high
volume levels for long periods.
Avoid extreme temperatures.
Avoid contact with liquids.
Keep your phone dry.
Don’t take your phone apart.
Only use approved
accessories.
Don’t rely on your phone for
emergency communications.
General Safety
Troubleshooting
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