48 CHAPTER 6: VCX ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT
The Complement Attendant Software provides a Line Monitoring feature
similar to the Busy Lamp Field (BLF) feature available on the VCX
Attendant Console. Line Monitoring allows you to monitor the busy
status of other phones. This feature is very useful for determining if
someone is on the phone prior to transferring a call to that person.
Table 8 describes Command Buttons, and the keyboard shortcuts to
functions on the Action menu. Note that Figure 9 does not show all the
possible buttons because there are no active calls.
For complete information on the Complement Attendant Software, see
the online Help system in the software.
1 If your VCX system includes multiple sites (for example, regional and branch offices), each with
one or more VCX call processors, CAS can display a global directory of all the users in your
organization. Note that this option must be configured by your administrator. By default, CAS
displays the local user directory.
Table 8 Complement Attendant Software Buttons and Keyboard Shortcuts
Button Purpose
Keyboard
Shortcut
Answer/Release Answers an incoming call.
Terminates a call.
Alt+A
Alt+R
Hold/Unhold Places a caller on hold.
Removes a caller from being on hold and returns
to the call.
Alt+H
Alt+N
Park Places a call in a “holding pattern” so that it can
be retrieved from another telephone on the
system.
Alt+K
Unpark Releases a caller from a “holding pattern.” Alt+U
Transfer Forwards a call to another telephone.
Completes the transfer of a call.
Alt+T
Alt+M
Conference Enables three subscribers to participate in a single
call.
Completes the conference call.
Alt+C
Alt+P
Cancel Cancels a transfer.
Cancels a conference call.
Alt+S
Alt+E
Dial Dials a selected number to place an outgoing call. Alt+D
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