Transferring a Call 61
Answering a New
Call While on a Call
You can put your current call on hold, answer a second call, and then
toggle between the two calls:
1 When a new call arrives, press the Hold button to put the current call on
hold.
2 Press the Access button for the incoming call (its light will be flashing).
On the Model 2101 phone, which has no Access button, press Toggle.
3 To toggle between the two calls, put the current call on hold and then
press the Access (or Toggle) button for the call you want to resume.
Transferring a Call When you are on a call, the Transfer feature allows you to send the call
from your telephone to any other internal line or, if your call permissions
allow, to an external line.
If your telephone is part of a bridged extension, see Call Transfer, Call
Conferencing, and Bridged Line Calls for additional information.
You can also transfer a call to another subscriber’s voice mail. See
Transferring a Call to Another User’s Voice Mail
.
Unattended Transfer In an unattended transfer, you transfer the call without notifying the
recipient. You can either use the Transfer button or the transfer feature
code:
1 While on a call, press Transfer or press Feature + 420.
2 Dial the number to which you want to transfer the call and hang up.
The call is disconnected as soon as the transfer starts, which frees up your
line. If the transfer cannot be completed:
■ The call is forwarded to the called party’s call coverage point (by
default, voice mail; see
Configuring a Call Coverage Point).
■ If the called party’s default call coverage point is No Coverage, the
call is returned to (rings back at) your extension. If you are
unavailable, the call is forwarded to your call coverage point.
Attended Transfer In an attended transfer, you announce the call to the recipient. You can
either use the Transfer button or the transfer feature code.
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