Installation Instructions G5 - Revision C, September 2019
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3M™ Drive-Thru System Model G5
Installation Instructions G5
Revision C, September 2019
No vehicle alert tone in all
headsets.
No power to the external vehicle
detector.
Plug the vehicle detector into power
outlet or replace the detector fuse.
Vehicle detector is “locked up”. Remove power to vehicle detector for a
few seconds to reset the detector.
The Basestation alert tone volume is set
too low.
Adjust alert tone volume.
All headsets will not go into
Standby (silence) when the vehicle
leaves the menu sign.
This is normal when a pulse (air switch)
type of vehicle detector is used.
Press the Page switch to silence the
menu microphone.
There is a large metal object near the
loop in the driveway (if a loop is used).
Remove the object.
The Loop detector is “locked up.” Unplug the loop detector from the AC
outlet and plug it back in to reset the
detector.
System is in Always On order taking
mode.
Change the talking mode.
Defective vehicle detector. Call for authorized service.
Audio on all headsets cuts out or is
interrupted.
The Backup Intercom is on (the switch is
engaged).
Disengage the Backup Intercom switch
on the Basestation.
Loose or frayed wiring. Call for authorized service.
Poor location of Basestation antennae
(behind large metal objects, too far from
work area, etc.).
Relocate the Basestation, or antennae.
Inbound audio cuts out
(but outbound audio is okay).
The AEC level is too high. Reduce the AEC level.
The headset is too close to loud ambient
noise.
Move the headset away from sources of
loud ambient noise.
No Talk or Listen from the menu
sign when using the backup wired
intercom. G5 Basestation Model
G5B1 works OK.
The backup switch on the Basestation is
not in the correct position.
Turn the backup switch ON.
No power to the backup intercom. Turn the backup intercom on or plug in
its power transformer.
The volume controls are set too low on
the backup intercom.
Turn the volume controls up.
Defective backup intercom or wiring. Call for authorized service.
No Talk or Page to other headsets
from a single headset, or Talk or
Page buttons require excessive
pressure to operate.
Worn or defective Talk or Page switch. Call for authorized service.
Defective XT-1 Headset or defective G5
Pod or Carrier.
Low Talk volume on a single
headset.
The holes in front of the microphone are
plugged with dirt or grease.
Call for authorized service.
Operator is not positioning the
microphone correctly.
Adjust/reposition the headset
microphone(s).
Volume setting on headset is too low. Power off and power on headset to
reset volume level.
Defective XT-1 Headset or defective G5
Pod or Carrier.
Call for authorized service.
Louder Talk volume or feedback
from a single headset.
Volume setting on headset is too high. Power off and power on headset to
reset volume level.
The holes in back of the microphone are
plugged with dirt or grease.
Call for authorized service.
The “hands free” function does not
work.
The system is operating in half duplex
mode.
Hands-Free is disabled in half duplex
mode.
Hands-Free order-taking mode not
selected.
Select Hands-Free order-taking mode in
the Basestation.
Problem Possible Cause Solution
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