E-17
Troubleshooting
Problem Probable cause Corrective action
Nothing
appears
in the
display, after
pressing
the START
button.
Battery is drained. Replace battery with new
one. Alkaline battery
recommended.
Battery terminals are not
in the correct position.
Reinstall the battery with
negative and positive
terminals matching those
indicated in the battery
compartment.
The cuff
does not
deate
properly
Battery voltage is too
low. Low battery symbol
blinks. [If the battery is
drained completely, the
mark does not appear.]
Replace battery with new
ones. Alkaline battery
recommended.
The unit
does not
measure.
Readings are
too high or
too low.
The cuff is not fastened
properly.
Fasten the cuff correctly.
You moved your arm
or body during the
measurement.
Make sure you remain
very still and quiet during
the measurement.
The cuff position is not
correct.
Sit comfortably and still.
Make sure the cuff is at the
same level as your heart.
You are using the wrong
size cuff.
See Pg. E-5 "Selecting
the Correct Cuff.”
Taking too many readings
on the same arm in a
short period of time.
Relax ve minutes before
each measurement.
The value
is different
from that
measured
at a clinic
or doctor’s
ofce.
The healthcare
professional may be
using a different sized
cuff.
See Pg. E-15 "Answers to
Why Your Readings Are
Different Between Home
and the Doctor’s Ofce.”
Your measurements may
be elevated by white
coat hypertension
See Pg. E-14 "Why
Measure Blood Pressure
at Home.”
NOTE: If the actions described above do not solve the problem, call 1-888-726-9966
(In Canada - 1-800-461-0991). Do not attempt to repair the device yourself.