Telephone 0800 987 8000
Email customerservices@inclarity.co.uk W
eb www
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Inclarity Communications Ltd. Unit G16 The Perfume Factory, Wales Farm Road, London W3 6UG
Using Your Handset
To Make a Call
Lift the handset and enter the target telephone
number or VoIP Extension number. If the handset
does not auto-dial then press the Select key
(center of the navigation dial) or the Dial soft key
to begin the call.
N.B. UK calls should be dialed using the full STD
area code.
Speakerphone/Headset Modes
Dial a new call by pressing the Speaker/Headset
key instead of lifting the receiver.
While on an active call press the
Speaker/Headset key to change the mode of the
call.
On/Off Hold
Whilst on an active call press the Hold key. To
resume the call press the Hold key again.
Call Transfer
Whilst on an active call press the Transfer key or
the Xfer soft key and the caller is placed on hold.
Enter the target telephone number or VoIP
Extension number of the new party. Wait for this call
to connect, announce the call and press Transfer or
Xfer a second time to complete the call transfer.
N.B. You can press the Goodbye key to cancel the
transfer and return to the original caller.
Three-Way Call (Simple Conference)
Whilst on an active call press the Conference key
or the Conf soft key and the caller is placed on
hold. Enter the target telephone number or VoIP
Extension number of the new party. Wait for this
call to connect, announce the conference and press
Conference or Conf again to join all three parties
together.
N.B. If you choose to hang up on the three-way call
then the other two parties will stay connected.
Call Lists & Redial
Press the Redial key to see a list of the calls you
have made recently. Use the Up and Down
navigation keys to search through the list. To redial,
select the appropriate call in the list and then press
the Redial key again.
Handset Volume
When the receiver in on-hook, press the Volume
Control key to change the ringing volume. When
the receiver is off-hook press the Volume Control
key to change the volume of the receiver.
Company Directory
Press the Directory soft key, enter a name and
press the Select key to search. Press the Select
key again to dial your selection.
Do Not Disturb
To reject calls from your handset press the DND
soft key. To return the handset to normal ringing
status, press the DND key again.
N.B. if you have active Follow Me or Voicemail then
DND will send the caller directly to trigger these
responses.
Group Call Pickup
If you see another VoIP phone within your Group
ringing, but your phone is not ringing, you can dial
*98 to intercept that call on your handset.
Personal Voicemail
The handset display will change to alert you when
you have voice messages waiting. You can retrieve
these messages by dialling 1571.
N.B. If you are away from your handset you can also
check your messages by dialling 08456999003
from any other phone.
Inclarity Phone Manager
Your personal Follow Me (call forwarding) and Voicemail settings can be controlled in more detail using an online
web portal called Phone Manager. (Your programmable keys are controlled by your Administrator via SMT.)
To log in go to https://myphone.inclarity.co.uk and enter your VoIP telephone number and associated password.
If you do not know your password then contact your site IT manager, or alternatively contact our Support team
for assistance.
More information on how to use the Phone Manager portal can be found in our Phone Manager User Guide.
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