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Aastra 6863i User Manual

Aastra 6863i
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Aastra Model 6863i SIP IP Phone
User Guide
Release 3.3.1 SP3
41-001522-00 REV00 – 04.2014

Table of Contents

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Aastra 6863i Specifications

General IconGeneral
BrandAastra
Model6863i
CategoryIP Phone
LanguageEnglish

Summary

Software License Agreement

Welcome and Introduction

Phone Features Overview

Lists key hardware and software features of the Aastra 6863i phone.

Phone Requirements and Setup

Installation and Setup Guide

Outlines basic installation and physical setup procedures for the phone.

IP Phone Keys and Interface

Key Panel Identification

Identifies the physical keys on the Aastra 6863i phone and their locations.

Key Function Descriptions

Details the functions of various keys on the IP phone for call handling.

Keypad Keys Functionality

Describes the function of each key on the phone's numeric keypad.

Getting Started with the Phone

Initial Phone Setup and Startup

Explains the automatic start-up sequence when the phone is connected.

Configuration and Idle Screens

Describes configuration updates and the phone's idle screen display.

Troubleshooting Startup Issues

Addresses incomplete configuration and no service messages during startup.

Customizing Your Phone Settings

Phone Options via IP Phone UI

Details how to customize phone settings using the IP phone's interface.

Phone Options via Aastra Web UI

Describes customizing phone options using the Aastra Web UI.

Ring Tones and Tone Sets

How to configure ring tones and tone sets for the phone.

Display and Audio Settings

Adjusting display contrast and configuring audio modes.

Time and Date Configuration

How to configure time, date, and related formats on the phone.

Language and Input Settings

Selecting phone language and input language for text entry.

User Password and Phone Lock

Managing user passwords and locking/unlocking the phone.

Phone Operations and Dial Plan

Restarting the phone, setting phone lock, and configuring emergency dial plan.

Phone Status Information

Phone Status via IP Phone UI

How to view phone status details using the IP phone's interface.

Finding Your Phone’s IP Address

Steps to locate the phone's IP address for Web UI access.

Phone Status via Aastra Web UI

How to view phone status details using the Aastra Web UI.

Line Keys and Programmable Keys

Multiple Line and Call Appearance Keys

Describes the phone's line/call appearance keys and their status lights.

Programmable Keys Overview

Details the functions that can be assigned to the phone's programmable keys.

Speed Dial and Directory Configuration

How to configure speed dial keys and manage the phone's directory.

Call Forward and Transferring Calls

How to configure call forward and transfer functions using programmable keys.

DND, Phone Lock, and Other Key Functions

Configuration for DND, Phone Lock, Flash, Sprecode, Park/Pickup, Intercom, Services, Paging, Save, Delete, None keys.

Making Calls

Dialing a Number

Instructions on how to dial a phone number using the keypad.

Handsfree Speakerphone Usage

How to use the phone's speakerphone for handsfree calls.

Redial List Access

How to access and use the redial list for outgoing calls.

Mute Functionality

How to mute and unmute the microphone during calls.

Receiving Calls

Answering an Incoming Call

Procedures for answering incoming calls via handset or speakerphone.

Placing a Call on Hold

How to place an active call on hold and retrieve it.

Transferring Calls

Transferring an Existing Call

Procedures for transferring calls between parties.

Conferencing Calls

Creating Conference Calls

How to create conference calls by joining parties.

Using Local Conferencing

Steps to create a conference call using local conferencing.

Ending Calls and Conferences

Procedures for ending calls and managing conference participants.

Managing Calls and Contacts

Directory Management

How to manage the phone's personal phone book and contacts.

Adding and Editing Directory Entries

Steps to add and edit contact entries in the directory.

Deleting Directory Entries

How to remove single or all contacts from the directory.

Callers List Overview and Management

Details the log of incoming calls and how to access/manage it.

Missed Calls Indicator and Downloading Callers List

How the phone indicates missed calls and downloads the callers list.

DND and Call Forward Features

DND Configuration

How to configure the Do Not Disturb feature on the phone.

Configuring DND via Aastra Web UI

Steps to configure DND settings via the Aastra Web UI.

Account Configuration for DND/CFWD

How to configure DND and Call Forward settings per account.

Managing DND Modes via IP Phone UI

How to manage DND states for accounts using the IP phone UI.

Call Forward Configuration

How to configure call forwarding rules for incoming calls.

CFWD in Phone Mode Configuration

How to configure call forwarding for all accounts simultaneously.

CFWD in Custom Mode Configuration

How to configure call forwarding per account or for all accounts individually.

Additional Phone Features

Display DTMF Digits

How to enable/disable the display of DTMF digits during dialing.

Play Call Waiting Tone

How to enable/disable the call waiting tone.

Stuttered Dial Tone Configuration

How to enable/disable a stuttered dial tone for message waiting.

XML Beep Support Configuration

How to enable/disable audible beeps for XML applications.

Status Scroll Delay Configuration

How to set the delay time between status messages.

Switch UI Focus to Ringing Line

How to configure the phone's focus behavior for incoming calls.

Call Hold Reminder Settings

Enabling reminders for calls on hold during active calls or single hold.

Call Waiting Tone Period Setting

How to set the duration for the call waiting tone.

Preferred Line and Timeout Settings

How to set a preferred line and timeout for line switching.

Goodbye Key Cancels Incoming Calls

How to configure the Goodbye key to ignore or cancel incoming calls.

Message Waiting Indicator Configuration

How to configure the LED indicator for voicemail.

Incoming Intercom Call Features

How to configure auto-answer, mute, and barge-in for intercom calls.

Group RTP Paging Configuration

How to configure the phone to receive RTP streams for group paging.

Shared Call Appearance (SCA) Call Bridging

How SCA call bridging works and its configuration.

Star Codes and Other Features

Information on using star codes and other available phone features.

Troubleshooting Solutions

Limited Warranty Information

Warranty Exclusions

Details what is not covered by the Aastra warranty.

Limited Warranty (Australia Only)

Specific warranty terms applicable to Australia.

Warranty Repair and After-Service

Procedures for obtaining warranty repair and after-warranty services.

Appendix A - Time Zone Codes

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