Why doesn’t my Aastra IP Phone ring?
The ring volume on your Aastra IP Phone might be turned down or off. When the phone is on-hook and idle, press the volume key to adjust the ringer volume.
What to do if my Aastra IP Phone display is blank?
Make sure your Aastra IP Phone is receiving power. If your network doesn't support inline power over Ethernet, you can use an Aastra PoE (Power over Ethernet) inline power supply to provide power to your phone.
What to do if I have a 'Network Disconnected' message on my Aastra IP Phone?
Ensure the cables are securely connected to both your Aastra IP Phone and the wall jack. The phone should automatically detect the reconnection. If network settings were changed, you might need to restart your phone. Contact your system or network administrator for assistance.
Why is my Aastra IP Phone handset not working?
Check that the handset cord is fully plugged into both the Aastra IP Phone and the handset. Look for the handset symbol to identify the correct connection point on the bottom of the phone.
Why is my Aastra IP Phone speaker not working?
The 'Set Audio' option in your Aastra IP Phone's Options list may be configured for headset use. Press the Speaker key again; if the light turns off, the phone is set for headset or handset only. If the light stays on and you hear a dial tone, you can switch between the speaker and headset by pressing the Speaker key.
Why can’t I get a dial tone on my Aastra IP Phone?
Check for any loose connections and ensure that the Aastra IP Phone is properly installed. Refer to the “Installation and Setup” section in the Aastra Model 6737i Installation Guide provided with your phone for installation instructions.
Why is the lamp not coming on when I have a new Voicemail Message on my Aastra IP Phone?
Your phone system or service provider must offer a Visual Message Waiting service for this feature to function. Contact your system administrator.
Guides on customizing phone settings through its own interface.
Explains how to customize phone settings using a web browser.
Provides steps to locate the phone's IP address for web UI access.
Guides on changing the user password for phone security.
Explains the 12 multi-functional softkeys and their configuration options.
Covers programming keys for quick dialing of numbers or features.
Explains how to enable/disable the DND feature for incoming calls.
Explains how to configure keys for call forwarding (CFWD) functionality.
Provides instructions on how to dial numbers using handset, speakerphone, or headset.
Guides on how to answer incoming calls using different methods.
Details how to place an active call on hold and retrieve it.
Explains blind and consultative call transfer procedures.
Guides on setting up local and centralized conference calls.
Covers managing the phone's personal phone book.
Details configuring Do Not Disturb (DND) and Call Forwarding (CFWD) settings.
General| Lines | 6 |
|---|---|
| Bluetooth Support | No |
| Speakerphone | Yes |
| Speakerphone Type | Full-duplex |
| Programmable Keys | 6 |
| Ethernet Ports | 2 (10/100/1000 Mbps) |
| Audio Codec Support | G.711, G.729, G.722 |
| Power over Ethernet | Yes |
| Headset Jack | Yes |
| Protocols | SIP, RTP, RTCP |
| Display Type | LCD |
| Display | Graphical, backlit LCD |
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