For Missing Parts, refer to section 1.2, the customer shall fill out a Service Ticket (Report a Prob-
lem / Missing Parts.)
For Damaged Hardware Parts, refer to section 1.2, the customer shall take photos or video and
submit them when filling out a Service Ticket (Report a Problem / Damaged Hardware Parts.)
For Defective Electronic Parts, refer to section 1.2, the customer shall take photos or video and
submit them when filling out a Service Ticket (Report a Problem / Defective Electronic Parts.)
2.4.1 If the part is the LCD Panel, Power Supply or Mainboard, the customer shall ship the part
back to ACMER and ACMER will send a new part.
2.1.3. ACMER will work with the customer on replacing the parts in the claim.
3. GENERAL SUPPORT
2.3
2.2
2.4
For information and support on building and operating your ACMER Laser Engraving
Cutting Machine, please visit the ACMER Owners Group.
https://www.facebook.com/groups/1614455505653986
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