12.After Sale
Dear Customer,
https://www.facebook.com/groups/1614455505653986
Thank you for purchasing ACMER Laser Engraving Cutting Machine. We are dedicated to
producing low price, high quality Laser Engraving Cutting Machine and hope you have as
much fun using it as we did creating it!
If you have any issue/questions regarding the contents in the kit, please fill out a Service Ticket
on our Support page.
Claims for lost or damaged shipments must be reported to the carrier within the carrier's claim
window, the customer needs to inform ACMER within 7 days of the delivery date. For any parts
lost or damaged during shipping, the customer shall take photos or video and submit them
when filling out a Service.
The content of after-sales service is as follows:
1. REPLACEMENT PARTS
2. CARRIER LOSS, MISSING, DAMAGED, AND DEFECTIVE PARTS
Creating a Service Ticket will serve as your official requests for ACMER support. Our Customer
Support Team will contact you within 48 hours.
ACMER products are covered under a Replacement Part Program for a period of 12 months
from the date of purchase.
Missing/Damaged/Defective Parts
1.2.1. Within 7 days of the delivery date, ACMER will replace any parts free of charge including
shipping fees.
1.2.2. After 7 days of the delivery date, ACMER will replace any parts free of charge BUT the
customer will be responsible for shipping fees.
Customer Damaged Parts
1.3.1. The customer shall pay for the cost of the parts and the shipping fees.
1.1
1.2
1.3
2.1
2.2.1. Ticket. If a claim number was issued by the carrier, please include the claim number
when creating your Service Ticket (Report a Problem / Carrier Lost Parts.)
2.2.2. Once the Carrier disupute is resolved, please provide ACMER with all communications
with the carrier. It is the customer's responsibility to keep ACMER up to date with ALL commu-
nication with the carrier.
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