12 | English
Hereby, One Retail Group Limited declares that the radio equipment type BS-06
is in compliance with Directive 2014/53/EU. The full text of the EU declaration of
conformity is available at the following internet address: https://activeera.com/ec-
declaration-of-conformity/
This marking indicates that this product should not be disposed of
with other household waste throughout the EU. This is to prevent
the possible harm to the environment and human well-being.
Contact your local authority for information regarding the collection
systems available. If possible,recycle it responsibly to promote the
sustainable reuse of resources.
DECLARATION OF CONFORMITY
DISPOSAL
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
Smart scales not turning on.
Battery not charged. Ensure battery is charged.
Battery power is low. Charge battery.
Smart scales not connecting
to the Active Era app.
Bluetooth not on. Turn Bluetooth on.
Smartphone or tablet
operating system not
compatible.
Ensure your smartphone’s
or tablet’s operating system
is running iOS 8.0 and
higher or Android 5.0 and
higher.
Smart scales not analysing
body composition.
Wearing shoes and/or
socks.
Remove shoes and/or socks
and ensure your feet are in
full contact with the metal
sensor plates.
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