TROUBLESHOOTING
INDICATORS OF OPERATION:
When the unit is on, the LCD display will show either
the fan setting and NORMAL, or the fan setting, purifier
setting, and square footage. If the unit is in Away Mode,
it will display AWAY MODE plus the hours and minutes
remaining. See page 4 for more information.
TROUBLESHOOTING - WHAT TO LOOK FOR
FIRST1. I have plugged in the unit, pressed the ON
button on the remote (or the unit), and nothing
happens… what’s wrong?
• Make sure the power cord is inserted completely into
the receptacle on the back of the unit.
• Make sure the electrical outlet is capable of providing
power to the unit.
• Check to see if the proper fuse is installed and that it is
operational.
2. The fan is operating but the purifier plate is not
working… what’s wrong?
• The unit is in Normal Mode (press the Normal/High
switch to change to High Mode).
• If the unit is displaying a REPLACE PLATE message,
check the purifier plate for serviceability. If it is cracked
or broken, the purifier plate will require replacement.
Ensure maintenance procedures required for the
purifier plate have been performed according to the
"Maintenance" section of this owner's manual. Order
new purifier plates from your activTek Distributor.
• The electrical stainless steel contacts are not
contacting the screen portion of the purifier plate.
Unplug and inspect the unit for any loose connections.
• Do not attempt to disassemble the unit. This will void
the warranty of the product.
3. The purifier plate is making a noise, has a burning
smell, and/or appears to arc or spark. What is the
problem?
• The purifier plate is most likely cracked. The unit will
display a REPLACE PLATE message. Refer to the
answers for question # 2, as it would apply to this
question also.
4. The UV lamp is not functioning/I’m getting a “Replace
RCI Cell” message.
• Check ActivePure (RCI) cell for proper installation by
removing the back cover and rear lint screen. Be sure
the cell is properly connected.
• Replace the ActivePure (RCI) cell.
5. What are the most typical application problems?
• A belief that the proper equipment is placed in the
environment and the equipment appears unsuccessful.
This can be caused by lack of air movement or
improper placement of the unit.
• Strong odors still remain within the environment after
placement.
The purifier setting may be too low, the unit may not be
placed properly, or the source of the odor has not been
eliminated.
• A strong odor of ozone is present within the
environment.
There is too much ozone accumulation within the
environment as a result of improper purifier control
setting, and/or lack of air movement.
• Visual haze of smoke and/or particulate remain within
the environment.
This can result from lack of ionization and/or air
movement.
6. Air flow is restricted or reduced.
• Is the unit properly placed away from objects that may
obstruct air flow?
• Are the rear lint screen, back cover, and front grill
clean?
• Is the ActivePure (RCI) cell clean?
7. How can I tell if the ActivePure (RCI) cell is functioning?
• The ActivePure (RCI) cell will produce a glow that is
visible through the front grill under low light conditions
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