43 ROM-5620 User Manual
Chapter 7 Advantech Services
by Advantech's technical support, customers optimize their applications with ease.
Advantech's team can provide professional consulting services regarding further test-
ing and equipment usage. This helps customers find the right tools to efficiently iden-
tify and solve problems to enhance product quality and performance.
7.2 Contact Information
The contact information for Advantech customer service is below:
You can also reach our service team through the website below; our technical sup-
port engineer will provide a quick response once the form is completed:
http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&sub-
ject=Technical+Support
7.3 Technical Support and Assistance
7.3.1 Warranty Policy
The warranty policy for Advantech products is below:
7.3.1.1 Warranty Period
Advantech branded off-the-shelf products and third party off-the-shelf products used
to assemble Configure-to-Order products are entitled to a two year complete and
prompt global warranty service. Product defects in design, materials, and workman-
ship are covered from the date of shipment.
All customized products will carry a 15 month regional warranty service by default.
The actual product warranty terms and conditions may vary based on sales contract.
All third party products purchased separately will be covered by the original manufac-
turer's warranty and time period, and shall not exceed one year of coverage through
Advantech.
Region/Country Contact Information
United States of Amer-
ica
1-888-576-9688
Brazil 0800-770-5355
Mexico 01-800-467-2415
Europe (Toll Free) 00800-2426-8080
Singapore & SAP 65-64421000
Malaysia 1800-88-1809
Australia (Toll Free) 1300-308-531
China (Toll Free)
800-810-0345
800-810-8389
Sales@advantech.com.cn
India (Toll Free) 1-800-425-5071
Japan (Toll Free) 0800-500-1055
Korea (Toll Free)
080-363-9494
080-363-9495
Taiwan (Toll Free) 0800-777-111
Russia (Toll Free) 8-800-555-01-50
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