45 ROM-5620 User Manual
Chapter 7 Advantech Services
note clearly that they are included. Otherwise, Advantech is not responsible for any
items not listed. Make sure the “Problem Description” is enclosed.
European Customers that are located outside European Community are requested to
use UPS as the forwarding company. We strongly recommend adding a packing list
to all shipments. Please prepare a shipment invoice according to the following guide-
lines to decrease goods clearance time:
1. Give a low value to the product on the invoice, or additional charges will be lev-
ied by customs that will be borne by the sender.
2. Add information “Invoice for customs purposes only with no commercial value”
to the shipment invoice.
3. Show RMA numbers, product serial numbers, and warranty status on the ship-
ment invoices.
4. Add information about the goods Country of origin.
In addition, please attach an invoice with RMA number to the box, then write the
RMA number on the outside of the box and attach the packing slip to save han-
dling time. Please address the parts directly to the Service Department and
mark the package "Attn. RMA Service Department".
All products must be returned in properly packed ESD material or anti-static bags.
Advantech reserves the right to return items at the customer's cost if inappropriately
packed.
"Door-to-Door" transportation such as speed post is recommended for delivery. The
sender should bear additional charges such as clearance fees if Air-Cargo is
adopted.
Should DOA cases fail, Advantech will take full responsibility for the product and
transportation charges. If the items are not DOA, but fail within warranty, the sender
will bear the freight charges. For out-of-warranty cases, customers must cover the
cost and take care of both outward and inward transportation.
7.3.2.3 Service Charges
The product is excluded from warranty if:
The product is repaired after expiry of the warranty period.
The product is tested or calibrated after expiry of the warranty period, and a No
Problem Found (NPF) result is obtained.
The product, though repaired within the warranty period, has been misused,
abused, or subjected to unauthorized disassembly/modification; placed in an
unsuitable physical or operating environment; improperly maintained by the cus-
tomer; or suffered a failure for which AAdvantech is not responsible —whether
by accident or other cause. Such conditions will be determined by Advantech at
its discretion.
The product is damaged beyond repair due to a natural disaster such as a light-
ing strike, flood, earthquake, etc.
Product updates and tests upon the request of customers who are without war-
ranty.
If a product has been repaired by Advantech, and within three months after such a
repair the product requires another repair for the same problem, Advantech will do
this repair free of charge. However, such free repairs do not apply to products which
have been misused, abused, or subjected to unauthorized disassembly/modification;
placed in an unsuitable physical or operating environment; improperly maintained by
the customer; or have failed for reasons for which Advantech is not responsible
whether by accident or other cause.
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