Vacuum Products Division
Instructions for returning products
Dear Customer:
Please follow these instructions whenever one of our products needs to be returned.
1) Complete the attached Request for Return form and send it to Agilent Technologies (see below), taking particular care to identify
all products that have pumped or been exposed to any toxic or hazardous materials.
2) After evaluating the information, Agilent Technologies will provide you with a Return Authorization (RA) number via email or fax,
as requested.
N
ote: Depending on the type of return, a Purchase Order may be required at the time the Request for Return is submitted. We
will quote any necessary services (evaluation, repair, special cleaning, eg).
3
) Important steps for the shipment of returning product:
xRemove all accessories from the core product (e.g. inlet screens, vent valves).
xPrior to shipment, drain any oils or other liquids, purge or flush all gasses, and wipe off any excess residue.
xIf ordering an Advance Exchange product, please use the packaging from the Advance Exchange to return the defective
product.
xSeal the product in a plastic bag, and package product carefully to avoid damage in transit. You are responsible for loss or
damage in transit.
xAgilent Technologies is not responsible for returning customer provided packaging or containers.
xC
learly label package with RA number. Using the shipping label provided will ensure the proper address and RA number
are on the package. Packages shipped to Agilent without a RA clearly written on the outside cannot be accepted and will
be returned.
4) Return only products for which the RA was issued.
5) P
roduct being returned under a RA must be received within 15 business days.
6) Ship to the location specified on the printable label, which will be sent, along with the RA number, as soon as we have received
a
ll of the required information. Customer is responsible for freight charges on returning product.
7) Return shipments must comply with all applicable S
hipping Regulations (IATA, DOT, etc.) and carrier requirements.
RETURN THE COMPLETED REQUEST FOR RETURN FORM TO YOUR NEAREST LOCATION:
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