ION PUMPS/CONTROLLERS VALVES/COMPONENTS
- Bad feedthrough - Poor vacuum - Main seal leak - Bellows leak
- Vacuum leak - High voltage problem - Solenoid failure - Damaged flange
- Error code on display - Other - Damaged sealing area -Other
LEAK DETECTORS INSTRUMENTS
- Cannot calibrate -No zero/high backround - Gauge tube not working - Display problem
- Failed to start - Other - Error code on display - Other
SCROLL AND ROTARY VANE PUMPS DIFFUSION PUMPS
- Pump doesn’t start - Noisy pump (describe) - Heater failure - Electrical problem
- Doesn’t reach vacuum - Over temperature - Doesn’t reach vacuum - Cooling coil damage
- Pump seized - Other - Vacuum leak - Other
Section 6) ADDITIONAL TERMS
Please read the terms and conditions below as they apply to all returns and are in addition to the Agilent
Technologies Vacuum Product Division – Products and Services Terms of Sale.
xCustomer is responsible for the freight charges for the returning product. Return shipments must comply with all
applicable Shipping Regulations (IATA, DOT, etc.) and carrier requirements.
xCustomers receiving an Advance Exchange product agree to return the defective, rebuildable part to Agilent Technologies
within 15 business days. Failure to do so, or returning a non-rebuildable part (crashed), will result in an invoice for the
non-returned/non-rebuildable part.
xReturns for credit toward the purchase of new or refurbished Products are subject to prior Agilent approval and may incur
a restocking fee. Please reference the original purchase order number.
xUnits returned for evaluation will be evaluated, and a quote for repair will be issued. If you choose to have the unit
repaired, the cost of the evaluation will be deducted from the final repair pricing. A Purchase Order for the final repair price
should be issued within 3 weeks of quotation date. Units without a Purchase Order for repair will be returned to the
customer, and the evaluation fee will be invoiced.
xA Special Cleaning fee will apply to all exposed products per Section 4 of this document.
xIf requesting a calibration service, units must be functionally capable of being calibrated.