55
For ease-of-use
Problem Cause Solution
Reference
Page
It is diffi cult to hear the
master station ringtone
or speaker from the
video door station.
Ambient noise may make it
diffi cult to hear.
Adjust the master station ringtone volume,
master station speaker volume, and video
door station speaker volume as needed.
37
40
41
Communication is
interrupted or mostly
not possible to be
heard.
Is your hand covering the
(internal) antenna section
on the rear surface of the
master station?
Remove your hand from the antenna
section.
12
Are the master station and
video door station too far or
is there a concrete wall or
other obstacle between the
master station and video
door station?
Move the master station and video door
station closer to each other or move the
master station to a location without any
obstacles.
7
Are there loud noises
around?
Switching to PTT communication makes
talking easier.
29
It is not possible to
talk even when the
“Talk” button is
pressed
The receive volume may be
set too low.
Adjust the receive volume.
40
Is the master station in
Demonstration Mode?
Set “Display Mode” of the master station to
“Normal”.
49
The other party cannot
hear your voice at all
(but can hear the other
party’s voice)
Is PTT communication on? During PTT communication, the other
person can hear your voice only when
is being pressed.
29
Are there loud noises on the
other party's side?
Switching to PTT communication makes
talking easier.
The video door station
speaker volume may be set
too low.
Adjust the video door station speaker
volume.
41
Video of the video door
station is not displayed
even when
“Monitor” is pressed.
Is “Video Door Station
Settings” - “Door Monitoring
Settings” of the master
station confi gured to
“Disable”?
Change “Video Door Station Settings” -
“Door Monitoring Settings” of the master
station to “Enable”.
46
Is the remaining battery level
of the video door station
low?
Check the remaining battery level. 50
Are the master station and
video door station too far or
is there a concrete wall or
other obstacle between the
master station and video
door station?
Move the master station and video door
station closer to each other or move the
master station to a location without any
obstacles.
7
The night illumination
LED does not switch
on automatically even
when there is a call
from the door at night
Is “Video Door Station
Settings” - “Night Illumination
LED” - “During Call/
Communication” of the
master station confi gured to
“Disable”?
Change “Video Door Station Settings” -
“Night Illumination LED” - “During Call/
Communication” of the master station to
“Enable”.
45
HP: www.aiphone.com
Telephone: 800- 692- 0200
Mail: tech@aiphone.com
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