8 PROGRAMMING YOUR TELEPHONE .......................................................................................................... 35
8.1 INITIALIZING YOUR VOICE MAILBOX ................................................................................................................ 35
8.2 CUSTOMIZING YOUR VOICE GREETING ............................................................................................................. 35
8.3 MODIFYING YOUR PERSONAL CODE ................................................................................................................ 35
8.4 ADJUSTING THE AUDIO FUNCTIONS ................................................................................................................ 36
8.5 ADJUSTING THE CONTRAST OF THE DISPLAY ...................................................................................................... 37
8.6 SELECTING THE WELCOME PAGE .................................................................................................................... 37
8.7 SELECTING LANGUAGE ................................................................................................................................ 37
8.8 PROGRAMMING DIRECT CALL KEYS (PERSO PAGE ) ............................................................................................. 37
8.9 DELETING DIRECT CALL KEYS (PERSO PAGE ) ...................................................................................................... 37
8.10 PROGRAMMING DIRECT CALL KEYS (F1 AND F2 KEYS ) ....................................................................................... 38
8.11 DELETING DIRECT CALL KEYS (F1 AND F2 KEYS ) ............................................................................................... 38
8.12 PROGRAMMING DIRECT CALL KEYS (8028 PREMIUM DESKPHONE & 8029 PREMIUM DESKPHONE) ............................. 38
8.13 DELETING DIRECT CALL KEYS (8028 PREMIUM DESKPHONE & 8029 PREMIUM DESKPHONE) ..................................... 38
8.14 PROGRAMMING AN APPOINTMENT REMINDER ................................................................................................ 39
8.15 IDENTIFY THE TERMINAL YOU ARE ON ............................................................................................................ 39
8.16 LOCK / UNLOCK YOUR TELEPHONE ................................................................................................................ 39
8.17 CONFIGURING THE AUDIO JACK OF YOUR TELEPHONE ........................................................................................ 39
8.18 ACTIVATING/DEACTIVATING "FORCED HEADSET" MODE ................................................................................... 40
8.19 INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HANDSET (MATCHING) .......................................................... 40
8.20 USE OF THE BLUETOOTH® HANDSET ............................................................................................................. 40
8.21 INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET (MATCHING) ........................................................... 41
8.22 USING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET .................................................................................. 41
8.23 DELETING AN ACCESSORY (HEADSET, HANDSET, ETC.): BLUETOOTH® WIRELESS TECHNOLOGY ..................................... 41
8.24 CONTACTING YOUR ADMINISTRATOR ............................................................................................................ 42
9 ACD : AGENT SET / SUPERVISOR STATION ................................................................................................. 43
9.1 AGENT SET ............................................................................................................................................... 43
9.2 OPEN AN AGENT SESSION (LOGIN) – AGENT SET ................................................................................................ 43
9.3 ACD APPLICATION WELCOME SCREEN – AGENT SET ............................................................................................ 43
9.4 THE FOUR OPERATING STATUSES OF THE AGENT SET ........................................................................................... 44
9.5 CHANGING THE OPERATING STATUS OF THE SET – AGENT SET ................................................................................ 44
9.6 MODIFYING YOUR PERSONAL CODE – AGENT SET ............................................................................................... 44
9.7 INTEGRATING ANOTHER GROUP/LEAVING A GROUP – AGENT SET .......................................................................... 44
9.8 CLOSE THE AGENT SESSION (LOGOUT) – AGENT SET ............................................................................................ 44
9.9 SUPERVISOR STATION ................................................................................................................................. 45
9.10 SUPERVISING GROUP MAILBOXES – SUPERVISOR STATION .................................................................................. 45
10 GUARANTEE AND CLAUSES ..................................................................................................................... 46
10.1 SAFETY INSTRUCTIONS .............................................................................................................................. 46
10.2 REGULATORY STATEMENTS ........................................................................................................................ 47
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