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Alcatel-Lucent 8029s User Manual

Alcatel-Lucent 8029s
67 pages
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OpenTouch® Suite for MLE
8039s Premium DeskPhone
8029s Premium DeskPhone
User Manual
8AL90354USAAed01-1824

Table of Contents

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Alcatel-Lucent 8029s Specifications

General IconGeneral
BrandAlcatel-Lucent
Model8029s
CategoryIP Phone
LanguageEnglish

Summary

Introduction to OpenTouch Suite for MLE

Phone Overview and Interface Navigation

Describes the physical aspects, key components, user interface, and navigation controls of the phones.

Understanding Your Telephone Basics

8039s Premium DeskPhone Features and Description

Details the features, physical components, and interface of the 8039s model.

8039s Navigation and Screen Layout

Explains the main screen, navigation keys, and basic interaction for the 8039s.

8029s Premium DeskPhone Operation

8029s Premium DeskPhone Features and Description

Details the features, physical components, and interface of the 8029s model.

8029s Navigation and Screen Layout

Explains the main screen, navigation keys, and basic interaction for the 8029s.

8029s Call Management and Label Updates

Explains call handling screens and how to change phone labels for the 8029s.

Welcome Screens and Status Indicators

Exploring Welcome Screens and Homepage

Explains the phone's main screens, default display, and accessing features.

Interpreting Status and Call Icons

Details the visual indicators for call status and phone configurations displayed on the screen.

Permanent Features Keys Explained

Dedicated Function Keys Overview

Lists and describes the dedicated function keys available on the phone for common operations.

Phone Keyboard Functionality

Magnetic Alphabetic Keyboard Usage

Details the physical keyboard, its variants, and how to use it for input.

Understanding Phone Connectors

Deskphone Port Descriptions

Details the various connection ports on the phone for accessories and network.

Extending Phone Capabilities with Add-on Modules

Installing DeskPhone Add-on Modules

Provides step-by-step instructions for connecting add-on modules to the deskphone.

Connecting Multiple Add-on Modules

Explains how to chain or connect more than one add-on module to the deskphone.

Securing Add-on Modules with Clips

Details the procedure for attaching add-on modules using the provided clips.

Updating Add-on Module Paper Labels and Installing Handsets

Instructions for changing labels on add-on modules and connecting a wired handset.

Basic Telephone Operations

Identifying Your Terminal and Managing Call Logs

How to find the phone's number and view/manage call history.

Deleting Entire Call Logs

Instructions on how to clear all call history records from the phone.

Making and Receiving Calls

Initiating and Answering Calls

Describes various methods for making and receiving phone calls.

Audio Modes and Loudspeaker Usage

Switching Audio Modes and Using the Loudspeaker

Explains how to switch between handset, headset, and hands-free modes, and activate the loudspeaker.

Directory Calling and Redialing Functions

Making Calls by Name and Redialing Numbers

How to make calls using the company directory and redial previous numbers.

Callback Requests and Missed Calls Handling

Handling Callback Requests and Returning Missed Calls

Procedures for managing callback requests and returning missed calls.

Busy Line Callback, Interphony, and DTMF Signals

Busy Line Callback, Interphony Calls, and DTMF

Features for busy lines, inter-phone communication, and sending DTMF tones.

Mute, Voicemail, and Text Messaging Operations

Using Mute, Accessing Voicemail, and Sending Text Messages

Using mute, accessing voicemail, and sending internal text messages.

Text Message Operations and Phone Security

Reading Text Messages and Locking/Unlocking Phone

Reading text messages, composing new ones, and locking/unlocking the phone.

Managing Calls During Conversation

Adding Second Calls and Handling Incoming Calls

Procedures for making a second call or answering an incoming call during an active conversation.

Call Switching, Transferring, and Conference Setup

Call Switching, Transferring, and Three-Way Conferences

Managing broker calls, transferring calls, and initiating three-way conferences.

Multi-Party Conversations and Call Holding

Multi-Party Calls and Call Holding (Exclusive/Common)

Talking to multiple contacts and placing calls on hold (exclusive and common).

Call Parking, Intrusion Prevention, and Malicious Call Reporting

Call Parking, Intrusion, and Malicious Call Reporting

Parking calls, protecting against intrusion, and signaling malicious calls.

Call Sharing and Group Features

General Bell Answering and Manager Filtering

Handling general calls and implementing manager/assistant call filtering.

Call Pick-up Functionality

Answering calls intended for other extensions within or outside your group.

Hunting Groups and Contact Paging

Managing Hunting Groups and Paging Contacts

Managing hunting groups and paging internal contacts.

Remote Loudspeaker, Voice Messages, and Group Broadcasts

Remote Loudspeaker, Voice Messages, and Group Broadcasts

Remotely activating loudspeaker, sending voice message copies, and broadcasting messages.

Keeping in Touch: Call Forwarding

Basic and Conditional Call Forwarding

Setting up immediate and 'no answer/busy' call forwarding.

Activating and Deactivating 'Do Not Disturb'

Procedures for enabling and disabling the DND feature.

Advanced Call Forwarding and Cancellation Methods

Forwarding to Pager, 'Follow Me', and Cancellation

Forwarding to pager, 'Follow me', and cancelling various forwarding types.

Cancelling All Forwards and Text Message Features

Cancelling All Forwards and Text Message Operations

Disabling all call forwards and sending/managing text messages.

Managing Your Call Charges

Billing Calls to Business Accounts and Checking Costs

Procedures for charging calls to accounts and inquiring about call costs.

Telephone Programming and Security

Voice Mailbox Initialization and Greeting Customization

Steps for setting up voicemail and personalizing greetings.

Modifying Your Phone Set Password

How to change the password for the phone itself.

Voice Mailbox Password and Audio Function Adjustments

Voicemail Password and Audio Settings

Modifying voicemail password and adjusting ringtones/volume.

Audio Settings, Display Contrast, and Welcome Page

Adjusting Audio, Display, and Welcome Screen Settings

Adjusting silent mode, meeting mode, discreet ring, display contrast, and selecting the welcome page.

Language Selection and Key Programming

Setting Language and Programming Custom Keys

Selecting phone language and programming custom keys.

Programmed Key Management and Appointment Reminders

Key Management and Appointment Reminders

Editing or deleting programmed keys and setting up appointment reminders.

Associated Sets and Tandem Configuration Details

Associated Sets and Tandem Configuration

Associating sets, modifying associated numbers, and tandem configuration.

Interphony List Management and Accessory Connection

Interphony List and Jack Accessory Connection

Creating/modifying interphony lists and installing jack accessories.

Technical Support and Phone Diagnostics

Contacting Support and Identifying Codes

Information for contacting administrators and locating phone codes.

Software Version and Phone Auto Test

Checking software version and performing hardware diagnostics.

'Meet Me' Conference Setup and Participation

Initiating and Joining 'Meet Me' Conferences

Procedures for setting up and joining conference calls.

ACD Agent and Supervisor Station Features

Agent Session Management and Interface

Logging in/out as an agent and understanding the ACD application screen.

Supervisor Session Management and Processing Groups

Supervisor Session Management and Group Handling

Logging in/out as a supervisor and managing processing groups.

Supervising Agent Activity and Handling Assistance Requests

Agent Supervision and Assistance Request Handling

Monitoring agents, accepting/rejecting assistance requests.

Available Accessories for Deskphones

Headsets, Conference Modules, and EHS Interfaces

Details on various compatible accessories like headsets and conference modules.

Audioffice Conference Module

Audioffice Module: Box Contents and Compatibility

Lists the items included in the Audioffice conference module box and its compatibility.

Audioffice Module: Description and Setup Procedures

Describes the features of the Audioffice module and provides setup instructions.

Connecting Devices and Bluetooth Pairing for Audioffice

How to connect external devices and pair via Bluetooth to the Audioffice.

Using the Audioffice as a Conference Module

Instructions on how to operate the Audioffice as a conference device with the deskphone.

Connecting Mobile Devices to the 8125 Audioffice

Step-by-step guide for connecting smartphones to the 8125 Audioffice.

External Ringing Interface Module

Module Supplies and Installation Guidelines

Lists the components of the module and provides installation warnings.

Connecting the External Ringing Interface Module

Shows how to connect the module to the deskphone and power supply.

Wall Mounting Kit Installation Guide

Installing the Wall Mounting Kit

Provides detailed instructions for mounting the phone on a wall.

Connecting 3-Pole Jack Headsets

Using Adapters for 3-Pole Jack Headsets

Explains how to connect headsets with 3-pole jacks using adapters.

Alcatel-Lucent Enterprise Application Partner Program

Partner Program Details and Certified Devices

Information about the partner program and certified applications/devices.

Technical Specifications for Deskphones and Accessories

DeskPhone Specifications (8039s/8029s)

Lists physical and operational specifications for both phone models.

Accessory Specifications

Lists specifications for the external ringing module, 8115, and 8125 Audioffice.

Ordering Information and Part Numbers

Product Order Codes

Lists product codes for ordering phones and accessories.

Guarantee, Clauses, and Safety Instructions

Important Safety Instructions and Precautions

Details critical safety warnings and guidelines for using the equipment.

Regulatory Compliance Statements and Disposal

Provides information on regulatory compliance, disposal, and related documentation.

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