Alcatel-Lucent 8029s

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Premium DeskPhone

8AL90354USAAed01

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Table of Contents4
8039S Premium Deskphone8
Getting to Know Your Telephone8
Main Screen and Navigation Keys8
Phone Description8
Call Management Screen9
8029S Premium Deskphone10
Main Screen and Navigation Keys10
Phone Description10
Call Management Screen11
Changing or Updating the Paper Label11
Homepage Description12
Status Icons/ Call Icons12
Welcome Screens12
Permanent Features Keys13
Keyboard14
Magnetic Alphabetic Keyboard14
Description of the Connectors15
Add-On Module16
Install the Add-On to the Deskphone16
Attach the Add-On with the Clip17
Install more than One Add-On Module17
Changing or Updating the Paper Label18
Install a Comfort Wired Handset18
- Using Your Telephone19
Consulting All Calls19
Consulting the Call Log19
Delete All Call Logs19
Identify the Terminal You Are on19
Making a Call20
Receiving a Call20
Activating the Loudspeaker During a Conversation (Handset Lifted) Loudspeaker21
Switching between Audio Modes21
Call Back One of the Last 8 Numbers Dialed22
Make Calls Via Your Programmed Call Keys (Perso Page/F1 and F2 Keys/Add-On Module)22
Making Calls by Name (Company Directory)22
Redialing22
Redialing the Last Number Dialed (Redial)22
Call Back an Unanswered Call23
Call Back the Last Caller23
Callback Requests23
Delete the List of Unanswered Calls23
List of Last Callers23
Receiving Interphony Calls24
Requesting Automatic Callback if Internal Number Is Busy24
Sending DTMF Signals24
Consulting Your Voice Mailbox25
Forwarding Calls to Your Voice Message Service25
From the Headset25
From the Set25
Mute, so that Your Contact Cannot Hear You25
Sending a Text Message to an Internal Contact25
Consulting Text Messages26
Lock / Unlock Your Telephone26
- During a Conversation27
Answering a Second Call During a Conversation27
Making a Second Call During a Conversation27
Other Methods for Calling a Second Contact27
Release the Second Call and Recover the Call on Hold27
After the Conference, to Leave Your Two Contacts Talking Together28
Cancel Conference and Return to First Contact (if Conference Is Active)28
Hang up on All Participants (if Conference Is Active)28
Switching between Calls (Broker Call)28
Three-Way Conference with Internal And/Or External Contacts (Conference)28
Transferring a Call28
View Information about the Other People in the Conference28
Common Hold29
Exclusive Hold29
Placing a Call on Hold (Hold)29
Talk Simultaneously to more than 2 Contacts29
Intrusion into an Internal Conversation (Barge-In)30
Placing an Outside Call on Hold (Parking)30
Protect a Call against Intrusion30
Signal Malicious Calls30
- Sharing31
Answering the General Bell31
Call Pick-Up31
Manager/Assistant Filtering31
Answering a Call on Your32
Calling an Internal Contact on His/Her32
Hunting Groups32
Broadcasting a Message on the Loudspeakers of a Station Group33
- Keep in Touch34
Calling a Contact on His/Her Loudspeaker33
Send a Voice Message Copy33
Sending a Recorded Message to a Number or a Distribution List33
Do Not Disturb34
Forwarding Calls if You Do Not Answer or if You Are Busy34
Forwarding Calls to Another Number (Immediate Forward)34
Applying a Selective Forward35
Forwarding Calls to Your35
Forwarding Your Calls from the Receiving Terminal ('Follow Me')35
Cancelling All Forwards36
Leaving a Text Message for Internal Callers36
- Managing Your Charges37
Charging Your Calls Directly to Business Accounts37
Finding out the Cost of an Outside Call Made for an Internal User from Your Terminal37
- Programming Your Telephone38
Customizing Your Voice Greeting38
Initializing Your Voice Mailbox38
Modify the Password for Your Phone Set38
Adjusting the Audio Functions39
Adjusting the Ringer Volume39
Choose the Tune39
Modify the Password for Your Voice Mailbox39
Activate/Deactivate Discreet Ring Mode40
Activate/Deactivate Meeting Mode (Progressive Ringing)40
Activate/Deactivate Silent Mode40
Adjust Ringer Volume While a Call Arrives40
Adjusting the Contrast of the Display40
Selecting the Welcome Page40
Modify a Programmed Key41
Other Possibilities41
Programming Keys for Call Numbers and Functions (Perso Page/Add-On Keys)41
Selecting Language41
Delete a Programmed Key42
Programming an Appointment Reminder42
Call the Associated Set43
Forward Your Calls to the Associated Number43
Modify the Associated Number43
The Tandem Configuration43
Create, Modify or Consult Your Interphony List (Max. 10 Numbers)44
Install a Jack Accessory (Headset, Hands-Free, Loudspeaker)44
Contacting Your Administrator (Technical Support)45
Date Code (Right) / Technical Code (Left)45
Phone Auto Test45
- Meet Me' Conference46
Software Version45
Initiate a 'Meet Me' Conference46
Join a 'Meet Me' Conference46
- ACD: Agent Set/ Supervisor Station47
ACD Application Welcome Screen - Agent Set47
Agent Set47
For a Decision Maker Agent47
Open an Agent Session (Logon) - Agent Set47
Close an Agent Session (Logoff)48
Open a Supervisor Session (Logon)48
Processing Group- Supervisor Entry/Withdrawal48
Supervisor Station48
Close a Supervisor Session49
- Accessories50
Supervision or Acceptance of an Assistance Request49
Conference Module50
EHS Interface50
Jack 3.5 MM 4-Pole Corded Headset50
List of Accessories50
Other Accessories (Headsets)50
8115/8125 Audioffice51
Box Content51
Description52
Set-Up52
Bluetooth®(8125 Audioffice)53
Connect Your Devices53
Use Your Device54
Use the 8125 Audioffice with Your Mobile55
External Ringing Interface Module (MWS 3GV28050AA)56
Installation56
List of Supplies56
Connect the Device57
Wall Mounting Kit58
Connect a 3 Pole Jack Headset59
Alcatel-Lucent Enterprise Application Partner Program60
- Technical Specifications61
- Ordering Information63
- Guarantee and Clauses64
Safety Instructions64
Regulatory Statements65

Alcatel-Lucent 8029s - Page 2

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