Alcatel 3V - Charging and Connectivity Issues

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Disclaimer
There may be certain differences between the user manual description and the device’s operation, depending on
the software release of your device or specific operator services.
TCL Communication Technology Holdings Limited shall not be held legally responsible for such differences, if any,
nor for their potential consequences, which responsibility shall be borne by the operator exclusively.
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12 Month Limited Warranty ...........................
For Warranty information and support, please visit https://us.alcatelmobile.com/warranty/.
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Electronic Information..................................
For more information on Electronic Recycling:
1) Visit Alcatel Electronic Recycling Program website at
https://us.alcatelmobile.com/accessibility-compliance/electronic-recycling-program/, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle
®
to offer a safe and convenient battery recycling program. For more information
on our Battery Recycling Program, please visit the USA and Canada website at https://us.alcatelmobile.com/
accessibility-compliance/battery-recycling/ and https://ca.alcatelmobile.com/accessibility-compliance/battery-
recycling/.
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Troubleshooting ..........................................
Before contacting the service center, here are some instructions to help you troubleshoot your device:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data on your phone as this may affect its performance.
• Update your phone's software via the Updates application. Or you can touch Settings > System > Advanced >
System Updates to update software.
• Reset your phone via Factory reset. You can touch Settings > System > Advanced > Reset options > Erase all
data (Factory reset), and then touch RESET PHONE.
The following are the most asked questions:
My phone can't be switched on or is frozen
• Check the battery power level and charge for at least 20 minutes.
• If it still does not work, please reset the phone using the Power key and the Volume up key.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-
contacted due to unlocked screen.
• Check the battery charge level.
My phone can't charge properly
• Make sure that your battery is not completely discharged; if the battery power has been empty for a long time, it
may take around 20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions: 0°C (32°F) to +50°C (122°F).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your service provider.