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My phone turns off by itself
• Check that your screen is locked when you are not
using your phone, and make sure the Power key is
not mis-contacted due to unlocked screen.
• Check the battery charge level.
My phone can't charge properly
• Make sure that your battery is not completely
discharged; if the battery power has been empty for
a long time, it may take around 20 minutes to display
the battery charger
• indicator on the screen.
• Make sure charging is carried out under normal
conditions (0°C (32°F) to +50°C (122°F)).
• When abroad, check that the voltage input is
compatible.
My phone can't connect to a network or "No service"
is displayed
• Try connecting in another location.
• Verify the network coverage with your service
provider.
• Check with your service provider that your SIM card
is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is
overloaded.
My phone can't connect to the internet
• Check that the IMEI number (press *#06#) is the
same as the one printed on your warranty card or
box.
• Make sure that the internet access service of your SIM
card is available.
• Check your phone's internet connection settings.
• Make sure that you are in a place with network
coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly
inserted (see "Insert/Remove the Nano SIM microSD
Cards").
• Make sure that the chip on your SIM card is not
damaged.
• Make sure that the service of your SIM card is
available.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and
have touched Call.
• For international calls, check the country and area
codes.
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