Alcatel 5002W - Accessories; Troubleshooting

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Accessories ..........................
Standard accessories
1. Charger
2. USB Cable
3. Battery
4. Quick Start Guide
5. Product safety information leaflet
•Accessoriesdependoncountry.
•Only use the Alcatel batteries, chargers, and
accessories included along with your device.
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Troubleshooting ..................
Before contacting the service center, here are some
instructions to help you troubleshoot your device:
• You are advised to fully charge the battery for
optimal operation.
• Avoid storing large amounts of data on your phone
as this may affect its performance.
• Update your phone's software via touch Settings >
System > Advanced > System Updates to update
software.
• Reset your phone via Factory reset. You can touch
Settings > System > Reset > Factory data reset, and
then touch RESET PHONE.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery power level and charge for at least
20 minutes.
• If it still does not work, please reset the phone using
the Power key and the Volume up key.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the
Power key.