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• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your service provider
(credit, SIM card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your
service provider.
• Your caller has concealed his/her name or number.
I cannot nd my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
Volume Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector, or speaker on your
phone is clean.
I am unable to use the features described in the manual
• Check with your service provider to make sure that your
subscription includes this service.
• Make sure this feature does not require an Alcatel
accessory.
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