Support: UK 0800 1950088 / IRL 1800 719310 Mon to Fri 0900–1730 info@alcosense.co.uk
16
Troubleshooting
If the below does not solve your issue, please visit
www.alcosense.co.uk for more help.
I have got a positive reading but I haven’t drunk any alcohol.
If you experience any difficulties please check the
troubleshooting section of this manual. If you have any
queries which are not covered in this manual or need assistance using
your unit please call our technical support number Monday to Friday 9am
to 5.30pm. When calling please make sure you have your breathalyser to
hand. This can occur for the first couple of hours after you clean the sensor
(either during the initial setup or later on); if this happens please leave the
unit to stand for a couple of hours and try again. If this continues to happen
it could be caused by testing within 10 minutes of eating some strong foods,
using dental products, chewing gum or smoking. On some occasions it
can also be caused by the body releasing acetone/ketones released during
the metabolism of acetoacetic acid. This can be increased with the use of
some prescribed medications or certain medical conditions, most commonly
diabetes. A healthy body can also create these substances occasionally; it
is more likely if you are on a low carbohydrate diet such as the Atkins diet
or similar. If you suffer from any of the above medical conditions you may
wish to consider one of our Fuel Cell breathalysers which will work for you
without issue. If none of the above apply to you please call us and we will
go through some diagnostics on the phone to solve the issue.
I’m doing a breath test and it says FLO or ERR.
Please see the section titled “Understanding the Results”. If you continue to
experience problems please call us.
“RECALIBRATE” is shown on screen
Please see the section of the manual on recalibration. If you believe the
recalibration alert has been shown prematurely please call us.
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