Alienware AW620M - Lighting and AWCC Configuration Issues

Troubleshooting | 17
Problems Possible solutions
Mouse lights do not turn on 1. Press any button to wake the mouse
from sleep mode.
2. In wireless mode, ensure that the
battery has sucient battery power.
3. In wired mode, connect the USB
charging cable to another USB
port. Wait until a notication
appears indicating that the driver
installation is complete before you
use the mouse.
4. In 2.40 GHz wireless mode,
connect the USB wireless dongle
to another USB port or connect
the USB wireless dongle and USB
charging cable to the dongle
extender. Wait until a notication
appears indicating that the driver
installation is complete before you
use the mouse.
5. Restart your computer.
Mouse is not running based on
the configuration selected in
the Alienware Command Center
(AWCC) application
1. Ensure that the Alienware
Command Center (AWCC)
application is installed on your
computer.
2. Open the Alienware Command
Center (AWCC) application
and ensure that the selected
conguration is set up and saved.